Company Description
Founded in 2008 by Serge Trigano and his sons J'er'emie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy .
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people .
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore ,
a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor , founded in 2021.
Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
THE MISSION?
- Our customers and our Front Office team are in good hands with you.
- Just like Mama, you ensure that each welcome and interactions are personalized and warm, not just at the beginning, but maintained at all times of the day.
- You coach and supervise the team. You are responsible for the smooth progress of the shift through excellent preparation and distribution of tasks.
- You control the cash registers and also verify all of the existing accounts.
- You respond directly to customer requests and complaints.
- Involved in
📌 Front Office Supervisor (Como)
🏢 Accor Global Reservation Centre
📍 Como
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