As a Digital Operations & Customer Care Intern, you will contribute to delivering a smooth and high-quality online shopping experience by combining operational support with direct customer interaction. You will be involved in both order management and customer care activities, working closely with cross-functional teams. KEY RESPONSIBILITIES Order Management & Customer Support Monitor and manage online orders, identifying and resolving any issues or discrepancies. Support Customer Service in handling customer inquiries related to orders, returns, refunds, and shipments. Communicate directly with customers regarding order updates, delays, or issues. Handle cancellations, order modifications, and post-purchase requests. MAIN ACTIVITIES Ensure a positive, empathetic, and solution-oriented customer experience. Manage complaints and escalations, coordinating with internal teams for timely resolution. Collect customer feedback and identify opportunities to improve service quality. Support the creation of guidelines and best practices for Customer Care.



Handle order processing errors within the OMS and support boutiques. Coordinate product transfers to complete customer orders. Monitor operational performance and contribute to reporting activities. Support the rollout of omnichannel initiatives across digital and retail. Cross-Functional Collaboration Work with IT to resolve technical issues. Liaise with couriers in case of damaged or lost shipments. Collaborate with Customer Service, Digital, Retail, and Finance teams. Assist in boutique training to improve both order management and customer interaction. PROFILE Education / Experience Degree in Business Management, Engineering, or related fields. KEY REQUIREMENTS Good level of English (spoken and written) Strong customer-oriented mindset and communication skills Problem-solving attitude and ability to prioritize tasks Flexibility and fast-learning approach Interest in e-commerce and customer experience Previous experience

📌 Digital operations (Roma)
🏢 ETRO
📍 Roma