Role Description The Front Office Manager at San Clemente Palace Venice is a full-time, on-site role based in Venice, responsible for leading the daily operations of the front office to ensure a seamless guest experience. The person in this role oversees the front desk team, manages check-in and check-out procedures, monitors reservations and room allocation, and ensures accurate billing and payment processes. They handle guest inquiries and concerns, coordinate with housekeeping and other departments to meet guest needs, and maintain high standards of service and presentation in all front office areas. The Front Office Manager also trains, coaches, and schedules team members, monitors performance and productivity, and supports the implementation of hotel policies, procedures, and service standards. In addition, this role contributes to maximizing occupancy and revenue, prepares daily reports for management, and supports operational planning for peak periods and special events. Qualifications Strong front office and customer service skills, including Front Office operations,



Customer Service, and Customer Satisfaction. Proficiency in office administration and organization, including Office Administration and coordination of front office procedures. Excellent communication abilities, including clear verbal and written Communication and the ability to interact effectively with guests and team members. Previous experience in a hotel front office leadership or supervisory role, preferably in a luxury or upscale property. Proficiency with property management systems (PMS), reservation tools, and standard office software. Proven ability to lead, coach, and motivate diverse teams in a fast-paced, guest-focused environment. Strong problem-solving, conflict-resolution, and decision-making skills, with a calm, professional approach under pressure. Fluency in English; knowledge of Italian and additional languages is highly beneficial. Flexibility to work shifts, weekends, and

📌 Front office manager (Padova)
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📍 Padova