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JOB PURPOSE
MSC Cruises is the world’s third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises – the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.We are looking for a Digital Product Specialist – Post-Booking to support and coordinate the evolution and the operations of our website experience in the post-booking journey. This role focuses on ensuring seamless execution, optimization,



and delivery of key customer features such as Web Check-in and ancillaries (Shorex and OBR) and being responsible for the performance of the MY MSC and its digital product performance.
KEY ACCOUNTABILITIES
• Day-to-day execution of digital product initiatives related to the post-booking experience
• Analyze stakeholder requests, gathering requirements, evaluating impacts, dependencies and proposing solutions
• Support backlog management and sprint planning
• Ensure qualitative performance of MY MSC, Web check-in and any related features/topic in the related user journey
• Track progress, dependencies, and risks; ensure transparency and communication across stakeholders and involved teams
• Responsible for consistency and accuracy of post-booking content and user flows
• Coordinate updates, releases and improvements to the website
• Support quality assurance and validation of new features before release
• Analyze customer f

📌 Digital Product Specialist (Napoli)
🏢 Msc Cruises
📍 Napoli