Technogym inspires 70 million daily users to train using our innovative &
engaging solutions for fitness, sport and health. By promoting the Healthness
lifestyle of exercise, a balanced diet, and a positive mental approach, AI
Tracking & Longevity, Technogym has rapidly grown into a success story of over
2,800 employees at 16 branches, expanding to more than 150 countries. It has
been selected as Official Supplier to 10 editions of the Olympic Games - from
Sydney 2000 to Milano Cortina 2026.
Suppose you are a team player with strong relationship skills and an
international approach, eager to invest your energy in building dreams. In that
case, you have the right spirit to join Technogym because you have the IMBESTIO
You will naturally fit our culture if you work out and live a healthy lifestyle,
are proactive, determined, and are digitally savvy. Move with us for a better
world
YOUR ROLE
If you thrive working in the Services field and you are obsessed with ensuring
care user satisfaction, this is the position for you One of Technogym’s goals
is to satisfy 100% of our customers and end-users. Our Services teams are always
aiming to improve their service quality, to provide the best fitness experience
anywhere.
We are looking for an energetic, results-driven Technical Call Center Specialist
who will be responsible for recording, administering and managing incoming
customer issues, queries and complaints, always striving for customer
satisfaction through professional expertise.
In this role, you will play a key part in providing a high-class level of
service in terms of 'First Time Fix Rate' and 'Time to Service'.
YOUR IMPACT
* Guarantee timely, complete resolution of problems reported by clients via
telephone or email support, by delivering parts and/or scheduling on-site
visits by Technical Engineers
* Handle support requests originating from clients and transfer the necessary
parts order to the back office
* Guarantee customer satisfaction throug
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