ph3Posizione /h3pFor our bFlagship Store in Via Condotti, Rome /b, we are seeking a bSenior Client Advisor /b.
/ppThrough creativity, entrepreneurship and passion our sales team enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.
/ph3Accountabilities /h3h3Sales and Services /h3ulliMaximize sales opportunity arising from every store entrance /liliAct as a Brand Ambassador by representing and promoting the brand both inside and outside the Store, engaging and acquiring potential customers.
This includes, for instance, participating in networking events.
/liliContribute to the achievement of Key Performance Indicators (KPIs).
/liliManage all clients/prospects entering the store for any reason (browsing, purchase, after-sales, complaints).
/liliHandle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) /liliHandle the sales process according to established service standards (from initial Welcome to final Packaging).
/li /ulh3CRM (Customer Relations Management) /h3ulliEnrich the CRM database with client information, ensuring data collection quality aligns with defined KPIs.
/liliProactively develop prospects within the CRM database, leveraging social aptitude and networking activities.




/liliExecute all one-to-one CRM activities as per Store Director's instructions, including CRM After Sales Service (e.g., follow-up on watch maintenance).
/li /ulh3Other Activities /h3ulliApply all sales-related procedures and guidelines (security, fiscal, legal, etc.).
/liliEnsure that all front-of-shop areas are tidy, clean, and products are displayed in adherence to Visual Merchandising guidelines.
/liliPerform all After Sales Service front office activities directly related to final customers, acting as a proactive point of contact and consistently ensuring that customer satisfaction is pursued and restored.
/li /ulh3Responsabilità del lavoro /h3h3Desired Skills And Experience /h3ulliOutstanding selling skills.
/liliProven experience in High-End retail sales.
/liliIn-depth knowledge of Fine and High-End Jewelry Watches.
/liliGenuine passion for the Brand /liliProficiency in computer skills (MS Office Suite).
/liliFluent in English and Italian.
/li /ulh3Profilo /h3h3Personal Competencies /h3ulliEntrepreneurial Mindset /liliOwnership /liliImpact Driven /liliPriority Management /liliStrong Interpersonal skills and outstanding customer orientation /liliStrong teamworking and networking attitude /li /ul /p #J-*****-Ljbffr

📌 Senior Client Advisor (Lazio)
🏢 Bvlgari
📍 Lazio