ph3Company /h3pteam.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
/ph3Company /h3pteam.blue is an ecosystem of 60+ successful PaaS and SaaS brands working together across 22 European countries to provide its 3.5 million SMB customers with everything they need to succeed online by offering best-in-class expertise and services.
team.blue's brands are a mix of traditional hosting businesses that offer services from domain names, email, shared hosting, e-commerce, and server hosting solutions and, as specialist SaaS providers, adjacent products such as compliance, marketing tools, and team collaboration products.
This broad product offering makes it a one-stop partner for online businesses and entrepreneurs across Europe.
/ph3Position /h3pWe are looking for a Business/Technical Analyst, Foundations Knowledge Management to help shape the knowledge foundation and its integrations.
You will translate business needs into clear technical requirements, analyse data and systems, and help test and improve the solutions that feed AI customer care.
/ph3Responsibilities /h3h3Requirements Analysis /h3ulliGather and analyse knowledge management and integration requirements across brands and translate business needs into clear technical requirements /liliAnalyse existing knowledge sources, data flows, systems and processes to identify gaps, issues and opportunities for improvement /liliDefine and maintain the content model in partnership with the Foundation PM,



ensuring knowledge is structured effectively for downstream systems and AI-powered customer care /liliMap knowledge sources, data flows and integration points and identify how information should flow between systems /liliTranslate requirements into user stories, process flows and acceptance criteria, working closely with technical teams and stakeholders /li /ulh3Implementation Testing /h3ulliSupport the implementation and configuration of knowledge workflows and integrations, including making adjustments where appropriate /liliDesign and execute tests, analyse results and troubleshoot issues to validate that changes improve the quality and performance of the solution /liliWork iteratively with business and technical teams to identify what works, what doesn't and how the solution can be improved /li /ulh3Requirements /h3ulli3+ years of experience as a Business/Technical Analyst or similar hybrid role on technology or data projects /liliStrong experience analysing data, systems and business processes to identify issues, opportunities and the root causes behind them /liliAbility to translate business requirements into technical solutions and define how changes should be implemented and tested /liliExperience eliciting and documenting requirements, including user stories, process maps, workflows and acceptance criteria /liliHands-on experience with testing,



validating and troubleshooting technology solutions, with the ability to design and execute tests and interpret the results /liliComfortable working with low-code/workflow platforms and making or supporting configuration changes /liliStrong analytical and stakeholder management skills /liliExcellent documentation and communication skills /liliLocated near one of our European offices, as this is a hybrid role /li /ulh3Nice to have /h3ulliBasic scripting skills and the ability to work with datasets /liliUnderstanding of knowledge management /liliExperience with KM or CMS platforms /liliExposure to APIs and system integration /liliAwareness of AI / RAG knowledge retrieval /li /ulh3Right to Work /h3pAt any stage, please be prepared to provide proof of eligibility to work in the country you're applying for.
Unfortunately, we are unable to support relocation packages or sponsorship visas.
/ph3ESG /h3pAt team.blue, our commitment to caring for the environment and each other is at the heart of everything we do.
Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
/ph3"Come as you are" /h3pEveryone is welcome here.
Diversity Inclusion are at our core.
Far above any technical competence, we value respect, openness, and trusted collaboration.
We do not tolerate intolerance.
/ppThe most trusted digital enabler /ppteam.blue is a leading digital enabler for companies and entrepreneurs.
It serves over 3.3 million customers in Europe and has more than 3,000 experts to support them.
Its goal is to shape technology and to empower businesses with innovative digital services.
/p /p #J-*****-Ljbffr

📌 Business/Technical Analyst (Firenze)
🏢 Team.Blue
📍 Firenze