ppJoin to apply for the bSenior Application Support Engineer /b role at bGlobal Blue /b /p p2 weeks ago Be among the first 25 applicants /p pDirect message the job poster from Global Blue /p h3Nature and aim of the position /h3 pGlobal Blue, a leading provider of payment card processing services and a subsidiary of the Global Blue Group, a leading provider of Global Tourist Tax Free processing services, is seeking an experienced Applications Support Engineer to provide technical applications management support for core payment applications and solutions.
/p pIn this role, you will work closely with the Manager Applications Support, our Infrastructure and internal development teams and our IT operations teams.
/p pTo succeed, you should possess experience in managing applications support teams and have an extensive background with providing application support in a fast-paced environment and a proactive approach to managing application support tasks.
/p h3Main Duties and Responsibilities /h3 ul liProviding software application support as directed by Manager Applications Support.
/li liPerform analyses of software application functionality and suggest improvements.
/li liConsult as required with software vendors, software development teams, internal users, and clients to improve application performance.
/li liEstablish root causes for application errors and escalate serious concerns to management.
/li liKeep records of configuration changes and schedule application updates.
/li liDocument processes and monitor application performance metrics.
/li liProviding technical support to clients and internal users in other departments.
/li liAssisting with systems integrations.
/li liMaintain and update technical documents and procedures.
/li liTeam IT Infrastructure.
/li liTeam Platform and Product Development.
/li liTeam IT Operations Finance.
/li liTeam External Software Vendors.
/li /ul h3Minimum qualifications /h3 ul liMinimum 3-year L2 Application Support experience.




/li liWorking knowledge of payment clearing and settlement processes highly desired.
/li liWorking experience with Microsoft Operating Systems and SQL (MS or Oracle Database).
/li liWorking experience in either Splunk, MFT or Control-M is advantageous.
/li /ul h3Preferable Skills and Competencies /h3 ul liDemonstrable experience as an Application Support Engineer.
/li liExperience with system monitoring, alert and log-file troubleshooting.
/li liAbility to manage code migration, document configuration changes, and monitor application performance.
/li liLinux shell scripting experience.
/li liAdvanced SQL scripting; basic Java or C programming skills.
/li liWorking experience on monitoring tools like Splunk, Control-M is highly preferred.
/li liCompetency to provide broader support across internal departments.
/li liExceptional analytical and troubleshooting skills.
/li liExperience in payment processing business is highly preferred.
/li liStrong organizational skills with ability to prioritize workload.
/li liMaturity in managing expectations: change requests, dealing with unexpected incidents, and supporting technical issues through to resolution.
/li liDetail-oriented, with high quality standards and accuracy in work; independent, goal-oriented and self-motivating.
/li liExcellent in English (written and spoken); other languages are desirable.
/li /ul h3Education and Background Qualifications /h3 pThe incumbent should be a university graduate and hold qualifications in IT, computing and/or engineering with 3 years' experience working as an Application Support Engineer.
They should have strong analytical and troubleshooting capabilities, and a proven track record with providing team leadership and support for critical enterprise application.
/p h3Seniority level /h3 pMid-Senior level /p h3Employment type /h3 pFull-time /p h3Job function /h3 pInformation Technology /p pReferrals increase your chances of interviewing at Global Blue by 2x.
/p pGet notified about new Application Support Engineer jobs in bGallarate, Lombardy, Italy /b.
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📌 Senior Application Support Engineer (Gallarate)
🏢 Global Blue
📍 Gallarate