Junior Digital Service Manager - Supply Chain SolutionsIn this role you will help clients maximize value from our LEA Reply supply chain platform.
You will partner with international clients as a trusted advisor, drive incident coordination and service governance, and translate operational data into actionable improvements.
You will lead service review meetings, monitor performance and SLAs, and contribute to service evolution with cross-functional teams.
This is a dynamic, ITIL-aligned environment where you shape innovative service solutions and continuous improvement across digital logistics.Partner with international clients to maximize platform value and act as trusted advisorDrive incident coordination and service governance using Jira Service Management and data insightsTransform operational data into recommendations to improve service quality, CX, and efficiencyLead Service Review meetings and translate metrics into improvement plansMonitor service performance, SLA compliance,



and contract health; contribute to strategicservice evolutionCollaborate with consulting, product development and operations to deliver innovative service solutionsContribute to continuous improvement, automation and AI-driven service evolutionOperates in an ITIL-aligned environment emphasizing ownership, structure, and innovationStrong communication and relationship-building skills with a customer-first mindsetComfort using data and KPIs to drive decisions and support negotiationsExcellent academic track record in STEM subjects or Management EngineeringITIL familiarity or certifications are a plusExperience in Supply Chain or Industry 4.0 solutions is a plusWorking knowledge of Atlassian tools, especially Jira and ConfluenceIn this role you will help clients maximize value from our LEA Reply supply chain platform.
You will partner with international clients as a...#J-*****-Ljbffr

📌 Junior Digital Service Manager - Supply Chain Solutions (Milano)
🏢 Experteer Italy
📍 Milano