Technical Account Manager, ES - EMEA - South Job ID: | AWS EMEA SARL (Italy Branch) Would you like to join one of the fastest?growing organizations within Amazon Web Services (AWS), and help customers of all industries and sizes gain the best value and service from AWS?
AWS Enterprise Support, Technical Account Managers (TAM) support our customers' creative and transformative spirit of innovation across all technologies – including Compute, Storage, Database, Big Data, Application?level Services, Networking, Serverless, Deployment, Security and more.
This is not a sales role, but rather an opportunity to be the principal technical advisor and "voice of the customer" to organizations ranging from start?ups to Fortune 500 enterprises.
The role As a TAM, you will help craft and execute strategies to drive our customers' adoption and use of AWS services – including EC2, S3, Dynamo DB & RDS databases, Lambda, Cloud Front CDN, Io T, and many more.
Your technical acumen and customer?facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade?offs, support, and risk management.
You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers' AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
The position requires the ability to travel 10% or more as needed.
Watch a short video about life as a Technical Account Manager here: Hfa E0 The TAM is the centerpiece of value to our Enterprise Support customers.
If you wish to be at the forefront of innovation, come join us!
Key job responsibilities
Build solutions, provide technical guidance and advocate for the customer.
Ensure AWS environments remain operationally healthy while reducing cost and complexity.




Develop trusting relationships with customers, understanding their business needs and technical challenges.
Drive technical discussions regarding incidents, trade?offs, and risk management using technical acumen and customer obsession.
Consult with a range of partners from developers through to C?suite executives.
Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
Proactively find opportunities for customers to gain additional value from AWS with a bias for action.
Provide detailed reviews of service disruptions, metrics, and pre?launch planning.
Solve a variety of problems across different customers as they migrate workloads to the cloud.
Uplift customer capabilities by running workshops, training sessions, etc.
You'll have plenty of opportunities to develop your technical, consulting and leadership skills.
You'll work with talented cloud technologists and expand your knowledge of AWS products.
You'll also have the chance to receive mentorship and gain AWS certifications.
Basic Qualifications
Fluency in Italian and English.
3+ years of technical engineering experience.
Experience operating and troubleshooting for one (1) of the following: Compute / Storage / Networking / CDN / Databases / Dev Ops / Big Data and Analytics / Security / Applications Development in a distributed systems environment.
Bachelor's Degree in Computer Science/Math/related discipline required, or 5 years of equivalent work experience.
Preferred Qualifications
Professional oral and written communication skills, presenting to an audience containing one or more decision makers.
Hands?on experience with AWS services and/or other cloud offerings.
Track record in influencing management in technical, operational and strategic decisions.
Internal enterprise or external customer?facing experience as a technical lead.
Experience with Saa S, multi?tenant architectures and deployment automation is a plus.
Experience using generative AI tools to improve personal or team productivity.

📌 Technical Account Manager, Es - Emea - South (Milano)
🏢 Amazon
📍 Milano