ph3JOB DESCRIPTION /h3 pThe Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight /p h3Position Summary /h3 h3JOB DESCRIPTION /h3 pThe Manager for Field Service Engineers plays a pivotal role in leading a team of engineers responsible for the installation, repair, and maintenance of Vertiv and legacy company equipment at customer sites across the EMEA region (ITALY). This role ensures operational excellence, team performance, and customer satisfaction through effective leadership and strategic oversight /p h3Responsibilities /h3 ul liLead, coach, and manage a team of Field Service Engineers across designated territories. /li liEnsure timely and high-quality execution of installation, maintenance, and repair services. /li liDrive team performance through KPIs, efficiency metrics, and continuous improvement initiatives. /li liMaintain compliance with safety standards, company policies, and industry regulations. /li liCollaborate with internal departments (e.g., Sales, Technical Support, Logistics) to ensure seamless service delivery. /li liFoster strong customer relationships, acting as a point of escalation and ensuring satisfaction. /li liIdentify training needs and support the development of technical and soft skills within the team. /li liManage resource planning, scheduling, and workload balancing to optimize service coverage. /li /ul h3Skills Competencies /h3 ul liIn-depth technical knowledge of Vertiv and legacy equipment. /li liTeam leadership and performance management. /li liCustomer relationship management.



/li liOperational planning and resource optimization. /li liSafety and compliance awareness. /li liData-driven decision-making and reporting. /li /ul h3Qualifications /h3 ul liFormal Engineering qualification in a related field /li liProven experience managing field service teams in a technical or engineering environment. /li liStrong leadership and people management skills. /li liExcellent problem-solving and decision-making capabilities. /li liEffective communication and interpersonal skills. /li /ul h3PHYSICAL ENVIRONMENTAL DEMANDS /h3 ul liPlease list all physical and environmental demands that may performed on a regular basis. /li /ul h3Time Travel Required /h3 ul li25% /li /ul pThe successful candidate will embrace Vertiv’s Core Principals Behaviors to help execute our Strategic Priorities. /p h3OUR CORE PRINCIPALS: /h3 pSafety. Integrity. Respect. Teamwork. Diversity Inclusion. /p h3OUR STRATEGIC PRIORITIES /h3 ul liCustomer Focus /li liOperational Excellence /li liHigh-Performance Culture /li liInnovation /li liFinancial Strength /li /ul h3OUR BEHAVIORS /h3 ul liOwn It /li liAct With Urgency /li liFoster a Customer-First Mindset /li liThink Big and Execute /li liLead by Example /li liDrive Continuous Improvement /li liLearn and Seek Out Development /li /ul pThe anticipated salary range for this role in Milan - Italy locality is between 66,565 Euros to 83,206 Euros gross per year (based on a full-time working week).



Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender-neutral criteria, including skills, experience, and job responsibilities. /p pThe applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industri /p pAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p pVertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to /p /p #J-18808-Ljbffr

📌 Field Delivery Manager - Thermal (Milano)
🏢 Vertiv
📍 Milano