ph3About Cellebrite /h3 pCellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world.
/p pCellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyse and share digital evidence in legally sanctioned investigations while preserving data privacy.
Thousands of public safety organisations, intelligence agencies and businesses rely on Cellebrite's solutions—available via cloud, on?premises and hybrid deployments—to close cases faster and safeguard communities.
/p pLearn more at or /p h3What is your mission?
/h3 pCellebrite is seeking an experienced Technical Support Engineer based in Italy, with a strong technical background and hands?on experience, to support customers and sales activities across the EMEA region.
/p pThis role requires full ownership of customer technical issues from initial investigation through to resolution.
The position involves hands?on troubleshooting, direct customer engagement, and on?site support when required.
/p h3Key Responsibilities /h3 ul liProvide Level 2 technical support via phone, email, chat, video sessions, and on?site visits /li liOwn and manage customer issues end to end, from diagnosis through to resolution and closure /li liSupport customers across Italy and EMEA, including on?site engagements when required /li liTroubleshoot complex issues across servers, storage, networking, cloud, and application layers /li liDocument and manage cases using CRM/ticketing systems /li liCommunicate effectively with customers and partners throughout the support lifecycle /li liCollaborate with internal teams,



including Sales and Engineering, to resolve issues /li liMeet defined SLAs and KPIs while maintaining strong customer satisfaction /li liContribute to continuous improvement of support processes and knowledge sharing /li liWork flexibly in line with business needs /li /ul h3Requirements /h3 ul liStrong hands?on experience with Windows and Linux server environments /li liExperience troubleshooting across application, OS, and infrastructure layers /li liKnowledge of iOS and Android ecosystems /li liExperience with CRM/ticketing systems /liliStrong problem?solving skills with full ownership of technical issues /li liExcellent communication and customer?facing skills /li liAbility to work independently in a fast?paced, customer?driven environment /li liFluent Italian and English (written and spoken) /li liAdditional European languages are a plus /li /ul h3Desirable / Nice to Have /h3 ul liUnderstanding of SQL, Python, APIs, or data structures (e.g. hex?based data) /li liBackground in digital forensics or relevant certifications /li liExperience with Cellebrite or similar forensic tools /li liFamiliarity with law enforcement or forensic environments /li /ul h3Additional Information /h3 ul liMust be eligible for, or able to obtain, Security Check (SC) clearance /li liHybrid working model in Italy /li liRegular travel required across Italy and the wider EMEA region /li /ul h3Equal Opportunity Statement /h3 pCellebrite is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
/p /p #J-*****-Ljbffr

📌 Technical Customer Support Engineer - Italy (Lazio)
🏢 cellebrite
📍 Lazio