ppBorgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle colline fiorentine, a pochi minuti dal centro storico di Firenze.
La struttura, parte della prestigiosa collezione Relais Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due ristoranti e suggestivi spazi per eventi.
Un'oasi di relax e raffinatezza nel cuore della Toscana.
/p h3PURPOSE OF THE JOB /h3 pFor the opening of our Borgo Pignano Florence, a luxury urban retreat affiliated with Relais Châteaux, located within a 5-hectare park just steps away from the historic centre of Florence, we are seeking a Revenue Reservation Supervisor.
The candidate must be able to ensure the effective implementation of Revenue Reservation standards and assist us in positioning this hospitality jewel at the top end of the luxury market.
/p h3REPORTS TO: Cluster Sales Marketing Director /h3 h3MAIN DUTIES RESPONSIBILITIES /h3 pWork side by side with the Reservation Manager in the following: /p h3Reservations: /h3 ul liReceive, evaluate, and manage reservation requests from all channels: email, telephone, OTA, GDS, direct website, and agencies, corporate accounts and business partners ensuring compliance with company standards /li liEnsure timely management of correspondence in accordance with company timelines and standards.
/li liAccurately enter and manage reservations within the systems (PMS and connected platforms), including confirmations, modifications, and cancellations, verifying rates, sales conditions, guarantees, deposits, pre payments, payment methods and cancellation policy and with other departments for special requests /li liVerify booking conditions, payment methods, and correct sales rates.
/li liMonitor incoming reservations and coordinate with the Front Office for room assignments and with other departments for special requests /li liControl and manage the "daily trace" on a daily base /li liApply upselling and cross selling techniques, promoting higher room categories, dining, Spa Services, transfers, experiences and when appropriate the sister property Borgo Pignano Tuscany /li /ul h3Revenue Management: /h3 ul liOperationally manage revenue management activities for Borgo Pignano Florence and Borgo Pignano Tuscany, implementing approved pricing strategies and contributing to achieving pricing strategies and financial goals for both properties /li liMonitor daily occupancy pick up, booking pace, lead time, cancellation, segmentation, ADR, RevPAR, channel mix and production by channel,



identifying variances and opportunities for improvement /li liUpdate rates availability restrictions, minimum length of stay (MLOS), allotments, group blocks, rate codes and packages across systems and distribution channels /li liOptimize inventory during high and low demand periods, maintaining the most appropriate business mix while monitoring rate parity, competitive positioning and market performance /li liPrepare periodic reports and forecasts for both properties supporting management budget preparation and proposing corrective actions when necessary.
/li liMaintain relationships with OTAs, tour operators, travel agencies, corporate partners and distribution vendors, contributing the onboarding of new channels, interfaces and rate products /li /ul h3System, Distribution and Data quality: /h3 ul liEnsure the correct use and update of PMS, CRS, CRM, GDS, channel manager, RMS, and Business Intelligence systems, verifying data consistency and interface functionality.
/li liCreate and maintain rate categories, rate codes, packages, promotions, and sales conditions in compliance with brand and company standards.
/li liGuarantee that availability, pricing, descriptions, amenities, and terms are always up to date and accurate across all channels, promptly reporting errors, discrepancies, or technical issues.
/li liMaintain high standards of data quality, completeness, and confidentiality in compliance with GDPR and internal procedures.
/li /ul h3Operational Coordination and Guest Experience: /h3 ul liProactively collaborate with Front Office, Housekeeping, Food Beverage, Spa, and other departments to deliver a seamless, personalized guest stay.
/li liHandle requests regarding celebrations, transfers, dietary requirements, room setups, Spa treatments, dining, and experiences, ensuring timely follow-up.
/li liMaintain comprehensive knowledge of both properties, including room types and names, features, rates, outlets, menus, operating hours, meeting rooms, capacities, amenities, experiences, VIP standards, and loyalty programs (if applicable).
/li liStay informed about key attractions, activities, events, and local institutions in Florence and Volterra, sharing updated information with the Reservations and Front Office teams.
/li liEnsure elegant, accurate,



and consistent communication aligned with Borgo Pignano's positioning, creating a positive impression from the very first point of contact.
/li /ul h3Supervision and Standards: /h3 ul liSupervise daily department activities during the shift, setting operational priorities and verifying accuracy, timing, and proper handling of pending tasks.
/li liSupport the onboarding and training of the team on reservation procedures, revenue strategies, software systems, and service standards.
/li liAssist in drafting, updating, and implementing SOPs, promoting procedural consistency and information sharing between the two properties.
/li liParticipate in operational briefings, departmental meetings, and training sessions, reporting results, critical issues, and operational needs to the line manager.
/li liCollaborate with Finance on payments, deposits, commissions, refunds, and administrative anomalies.
/li /ul h3JOB REQUIREMENTS: /h3 h3Technical Knowledge of Key Management Systems: /h3 ul liPMS: Opera Cloud /li liCRM: Cendyn /li liCRS: SynXis /li liGDS /li liRevenue Management Business Intelligence Systems: Lighthouse, Duetto /li liStrong proficiency in Microsoft Office and Google Workspace.
/li liData analysis and reporting skills.
/li liKnowledge of the extranets of major OTAs.
/li liFamiliarity (at least basic) with revenue management logic and tools.
/li /ul h3Education: /h3 pBachelor's Degree in Economics or Tourism Science.
A Master in Revenue Management is preferred.
/p h3Experience: /h3 pMinimum three years of experience as a Revenue Reservations Specialist in the Hotel Industry.
/p h3Other Qualifications /h3 ul liExcellent verbal and written English skills; additional languages are a plus.
/li liPrecision and high attention to detail.
/li liExcellent organizational and priority-management skills.
/li liCommercial mindset and result-oriented approach.
/li liExcellent communication and interpersonal skills.
/li liProactivity and collaborative spirit.References required.
/li /ul h3OUR OFFER /h3 ul liPermanent working contract according to CCNL Settore Turismo (Federalberghi) /li liRange of annual gross salary *****,**********,00 Euro /li liStaff well-being initiatives and events to promote collaboration and inclusion /li liDiscount equal to 50% in our sister hotels' Restaurant /li liTraining activities and rewards linked to quality of service /li liStaff canteen /li li40 hours per week over 5 days with two rotating days off.
/li /ul pWorkplace: Via Bolognese 89 - Firenze /p /p #J-*****-Ljbffr

📌 Revenue & Reservation Supervisor (Firenze)
🏢 Relais & Châteaux
📍 Firenze