ph3Job Title /h3pMiddle Solution Expert – Tempo pieno On Site /ph3Responsibilities /h3ulliDefine and maintain target architecture for WFM (Field Service Management) and GIS platforms in line with Group architectural guidelines. /liliConduct architectural reviews for development and integration projects, identify technical debt and remediation priorities. /liliGovern integrations between Operations systems (NextGen Platform FSM / OverIT) and core Group systems (SAP S/4HANA, Salesforce, TIBCO, Customer Portal). /liliDefine reusable integration patterns (API‑first, event‑driven) with the API Integration Gateway team. /liliAct as technical‑functional end‑to‑end reference for the FSM platform adopted by the Group (OverIT NextGen Platform / NETA), evaluating product capabilities and future evolution. /liliReengineer Field Service operational processes: deployment planning, emergency response, periodic exceptional maintenance, arrears management. /liliSupport evolution of FSM platform toward AI‑driven scheduling and dispatching. /liliPreserve architecture for GIS platforms supporting gas network asset management; define technical requirements for bidirectional integration between GIS (ESRI ArcGIS, QGIS) and EAM/FSM/SAP platforms. /liliCollaborate with Asset Management and Network Operations to translate spatial analysis needs into concrete application solutions. /liliIdentify and qualify automation opportunities in Operations using agentic solutions (LLM‑based agents, intelligent RPA, multi‑step orchestration). /liliDesign and supervise proof‑of‑concept agentic pilots for high value use cases (automatic triage of interventions, predictive failure analysis, automated technical documentation). /liliContribute to the Group’s AI adoption framework, focusing on agent integration with existing application systems via API and MCP. /liliProvide technical leadership to teams of Business Analysts and Developers in transformation initiatives,



ensuring quality deliverables and deadline compliance. /liliInterface with business and IT stakeholders at the Group level for requirements gathering, architectural validation, and expectation management. /liliSupport vendor and software product evaluation for WFM/GIS in the selection process. /li /ulh3Required Qualifications /h3ulli4–6 years of experience in technical‑functional roles on complex enterprise systems. /liliProven experience on at least one enterprise WFM/FSM platform (OverIT NextGen/NETA, IFS FSM, Oracle Field Service Cloud, SAP FSM, or equivalent) with product architectural analysis ability. /liliDirect knowledge of the Utilities domain (Gas, Water, Electrical Energy) covering operational processes, network operator organization, and basic sector regulations. /liliExperience with GIS or EAM projects featuring spatial components: understanding of geographical data models, asset network management, and integration with operational systems. /liliStrong experience on enterprise integration architectures: REST APIs, asynchronous messaging (ESB/MQ), event‑driven; familiarity with at least one integration middleware (TIBCO, MuleSoft, Boomi, WSO2, or similar). /liliBackground as a software developer (Java, Python, or equivalent) – essential to assess technical feasibility and liaise with development teams. /li /ulh3Preferred Qualifications /h3ulliKnowledge of major GIS platforms (ESRI ArcGIS Enterprise / ArcGIS Online, QGIS, GeoServer) and spatial data formats (GeoJSON, Shapefile, WFS/WMS). /liliFamiliarity with spatial databases (PostGIS, Oracle Spatial)



and network‑topology concepts for distribution networks. /liliHands‑on experience with generative AI solutions applied to business processes: prompt design, agent orchestration (LangChain, AutoGen, CrewAI, or similar), and LLM API integration. /liliKnowledge of SAP S/4HANA and Salesforce as surrounding systems for integration purposes (functional expertise not required). /liliRelevant certifications: Scrum Master / SAFe, cloud platform certifications (AWS / Azure), vendor certifications on FSM or GIS platforms. /liliProficiency in Italian and English (minimum B2, C1 preferred). Ability to communicate technical concepts across developers to executives. /liliInformal technical leadership and structured problem‑solving oriented toward results on high‑complexity, multi‑stakeholder contexts. /liliCuriosity and autonomous learning of emerging technologies, especially AI/ML applied to operational technology. /li /ulh3Location /h3pMilano / Torino, Italy (Onsite) /ph3Compensation Benefits /h3ulliPermanent contract, 7th–8th level of CCNL Gas Water. /liliBase gross annual salary between €45,000 – €55,000, paid in 14 monthly installments. /liliProduction incentive bonus linked to predetermined and measurable business objectives (e.g., safety, service quality, operational performance), convertible into welfare services. /liliMeal vouchers: €12 per day in presence, €7 per day in remote work. /liliCompany welfare, up to 10 days of remote work per month. /liliStock plan allocation based on corporate criteria upon onboarding. /li /ulh3Equal Opportunity Employer /h3pItalgas guarantees equality of treatment and remuneration for work of equal value to all people, regardless of gender, gender identity, age, disability, background or orientation, in compliance with current legislation and company policies. Compensation policies are based on transparent, objective and non‑discriminatory criteria. /p /p #J-18808-Ljbffr

📌 MIDDLE Solution Expert at Italgas (Torino)
🏢 Italgas
📍 Torino