**Do you want a job that matches your ambition and your lifestyle?** **Read on to discover the profile we're looking for!** From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterday through its catalogue, today on the web. We are a mainly digital player, selling home furniture & linen products, but also clothing for the whole family. Connections weaver, trends discoverer and creator, vector of influence, we create, distribute, and deliver our own products. Our mission? Become the # 1st inspirational home & lifestyle platform for all families. Associated with the Galeries Lafayette group and present in Italy, in Milan, we are looking for a **Customer Service Supervisor.** **Your future job**: - You are the main contact for our external Customer Service partner
- You define operational objectives, establish priorities
- You set up performance and quality monitoring indicators
- You are responsible for the NPS score related to the customer service
- You assess the level of service of our partners
- You work on the continuous improvement of Customer Service (tone of voice, process, etc.) and tools in collaboration with different teams




- You will be responsible for improvement projects implemented at local and Group level
- You bring the voice of the customer to internal teams
- You will take care of operational tasks such as B2B/B2C manual orders entry, invoices adjustments, etc,. **What’s expected from you**: - Bachelor's degree
- 2 - 3 years of work experience in Customer Service department
- Customer Satisfaction oriented
- Rigorous and organized, you are also endowed with good interpersonal skills
- Transform insights into actions
- Fluent in Italian (mandatory) and English (mandatory), French would be a plus
- You are pro-active, curious and team player **Good reasons to join us**: - Excellent location in Milan
- International company
- Fast growing & young environment
- You will work in a "startup" environment *Hybrid work model (2 days/week working from home)* **Please send your CV in English**
- To find out more about La Redoute, click here._
- La Redoute is a signatory of the Diversity Charter._
- As difference is a source of wealth, our jobs are accessible to all._

📌 Customer Service Supervisor - Italy (Milano)
🏢 La Redoute
📍 Milano