**Customer Support Manager - Fashion & Streetwear Industry**: - Location: Milan, Italy _ **About GUAPI** Launched in 2017, **GUAPI** has become a force in the luxury streetwear scene—celebrated for bold designs, premium quality, and a commitment to pushing fashion boundaries. With an ever-growing global fanbase, we deliver innovative collections that blend street culture and high-end fashion. We're fast-moving, quality-driven, and always forward-thinking. **The Role: Customer Support Manager** We’re looking for a **Customer Service Manager** who knows what it takes to lead a high-performing support team in a fast-paced, fashion-forward environment. You’ll manage the full customer experience—from online store shoppers to wholesale partners. This is a **hands-on leadership role** that blends people management, logistics coordination, and tech-savviness. You’ll work closely with the **Operations Director** to elevate the support experience and keep operations running smoothly. **What You’ll Do**
- Own order management, returns, and customer inquiries via **Shopify**: - Collaborate with logistics and warehouse teams to ensure smooth fulfillment
- Manage wholesale customer service with prompt and professional communication
- Oversee CRM tasks using **Zoho** (or similar tools) to keep customer data organized
- Assist with hiring, onboarding, and training of new support team members
- Handle scheduling, performance check-ins, and basic HR documentation




- Track and analyze support metrics to improve processes and customer satisfaction
- Partner directly with the Operations Director on process improvements and team development. **What You Bring**
- 5+ years of experience in a customer service leadership role—**fashion or ecommerce industry strongly preferred**: - Proficiency in **Shopify**, with solid experience in logistics and fulfillment
- Familiarity with wholesale accounts and B2B service
- Strong skills in **Zoho CRM**; experience with Gorgias, Zendesk, or Freshdesk is a plus
- Excellent written and verbal communication
- You’re self-motivated, organized, and not afraid to roll up your sleeves
- Experience supporting HR functions (recruitment, training, evaluations)
- Adaptable and able to manage multiple priorities in a dynamic environment **Why Join GUAPI?** You’ll be part of a passionate, creative team shaping the future of luxury streetwear. If you’re someone who values quality, speed, and customer obsession—we’d love to meet you. **How to Apply** Application Question(s): - Do you have at least 5 years of experience leading a customer support team in the fashion or e-commerce industry?
- How would you describe your proficiency with Shopify for managing orders and customer interactions?
- How many years of experience do you have using CRM tools like Zoho, Zendesk, or Gorgias?
- Do you have hands-on experience supporting wholesale/B2B, D2C customers?

📌 Customer Support Manager - Fashion & Streetwear Industry (Milano)
🏢 GUAPI
📍 Milano