**Employee Benefits (for all permanent full-time positions only*)**
- Annual and medical leave
- Annual Wage Supplement (13th month bonus)
- Variable premio
- Subsidies for medical, dental & holiday
- Medical and group insurance coverage
- Long Service Award
- Birthday gift
- Corporate rate for selected tourist attractions
- Privileged rates for usage of Club facilities
- **Terms & conditions apply.**All positions are open to Singaporeans & PRs only.** **5)**FULL-TIME CUSTOMER SERVICE OFFICER (ACCOMMODATION, SEALAND VILLA)** **The Job**:
**Daily Operations**
- Manage bookings, amendments and cancellations of villa bookings for Sealand Villa on daily basis.
- Ensure smooth daily operations of the check-in reception, e.g., ensure seamless and smooth check in/out of guests.
- Handle online/telephone/walk-in enquiries regarding villas booking and reservation.
- Collect payment for villas rentals and facilities usage; Tally amount collected from online payment against valid villas bookings.
- Perform service recovery actions / waivers of charges to affected occupants if any incident occurs throughout their stay.
- Daily submission of End-of-Shift & End-of-Day reporting and GL posting of villas transactions.




- Follow-up on lost and found items for all villas and within the clubhouse.
- Monitoring of vehicle movement and vehicle registration.
- Issue quotation for corporate bookings enquiries.
- Raise billing requests as and when required.
- Perform Duty Manager’s duties.
- Perform any other duties as assigned by Management from time to time. **Stakeholder’s Communication**
- Provide guests with information such as rules and regulations, contact number they can call for assistance during their stay.
- Engage members/guests in conversation and provide assistance as requested.
- Handle members/guests’ problems and complaints promptly and professionally.
- Deal with incidents and update management on incidents’ follow-up actions. **Requirements**: - Minimum GCE ‘N’ level with at least 1 year of relevant experience in a similar capacity
- Customer service oriented
- Possess good interpersonal and communication skills
- Good customer service skills and integrity
- Must be able to perform shift duties and work on weekends and public holidays **Additional Information**: - 5-day work week (Mon to Sun)
- Rotating shifts: 8.30am to 5.45pm / 10.45am to 8.00pm
- Monthly laundry allowance provided

📌 Full-time Customer Service Officer (Accommodation, Sealand Villa) (Villa San Giovanni)
🏢 National Service Resortuntry Club
📍 Villa San Giovanni