18 ago
|
Autentico Hospitality
|
Radda in Chianti
18 ago
Autentico Hospitality
Radda in Chianti
Company Description
Nestled in the sun-kissed hills and vineyards of Chianti, Fattoria di Vegi Wine Resort captures the timeless essence of Tuscany, where elegance, nature, and authenticity converge. Once a historic Tuscan estate, the property has been transformed into an eco-luxury retreat, offering an atmosphere of refined simplicity and a philosophy of “easy-going luxury” that fosters a deep connection with the land. The resort currently offers 23 elegantly appointed rooms and suites, soon expanding to 28, complemented by a farm-to-table gourmet restaurant, wine bar, and a panoramic outdoor pool with breathtaking vineyard views. Every detail at Fattoria di Vegi celebrates harmony and beauty — from the genuine warmth of our service to the understated sophistication that defines the Chianti lifestyle.
Job Opportunity - Front Office Manager Fattoria di Vegi Resort in Chianti:
Role Description
We are seeking a Front Office Manager to join our passionate team for the 2026 season (end of April - end of October). As the face and heart of our resort, you will ensure that each guest's journey begins and ends with empathy, grace, efficiency, and genuine care. You will oversee the daily front office operations, lead and inspire your team, and curate a seamless guest experience that reflects the soul of Fattoria di Vegi. **Qualifications**: - At least 2 years of experience in a Front Office or Guest Relations management role within a luxury or boutique hospitality environment.
- Proven leadership and communication skills with a natural ability to inspire and connect.
- Strong sense of hospitality and a refined understanding of guest expectations.
- Fluent in English; proficiency in German and/or French is a distinct advantage.
- Solid knowledge of PMS systems and hotel operations.
- Degree or diploma in Hospitality Management preferred.
- Flexibility to work evenings, weekends, and holidays. **Role Objectives**: - Manages guest check-in and check-out, ensuring an efficient and pleasant process
- Responds to guest questions and requests
- Handles guest complaints, attempting to resolve problems in a timely and satisfactory manner
- Creates a positive and welcoming atmosphere for guests, making them feel welcome and comfortable
- Supervises and trains front desk staff, ensuring that they provide high quality service
- Creates and assigns shifts, ensuring adequate service coverage
- Monitors staff performance and provides constructive feedback
- Oversees the booking office and assist their operators with the daily duties
- Is responsible for the hotel's payments and, therefore, manages and verifies them and carries out the daily cash closing, ensuring accuracy and compliance with procedures. **Key skills and competencies**: - Excellent communication and public interaction skills
- Strong customer service orientation and skill in problem solving Leadership, organizational and management skills
- Ability to work in a team and under pressure
- Knowledge of Rooms management and service in the luxury segment. **Minimum requirements**: - Flexibility to work evenings, weekends, and holidays
- Minimum 2 years' experience in the role
- High school diploma: degree in Hospitality Management preferred We Offer
- Salary commensurate with experience and level of expertise.
📌 Job Opportunity - Front Office Manager Fattoria di Vegi Resort in Chianti (Radda in Chianti)
🏢 Autentico Hospitality
📍 Radda in Chianti