Sales Associate - Jimmy Choo Main responsibilities include:
Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling CeremonyDemonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviourDeveloping a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer serviceBuilding, developing and maintaining your own client database ensuring repeat visits and customer loyaltyResolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store managementPlaying an active role in replenishing stock according to company procedures and policiesMaintaining effective stock controls to ensure continued stock supply and ensure stock record accuracyParticipating and supporting the team in stock takes as and when requiredAttending and participating in all store meetings and training events as required ensuring good communication is maintainedParticipating in, and representing Jimmy Choo during promotional events and activitiesActively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the boutique at all timesContributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performanceDemonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targetsActively implementing and following our required procedures,



standards and policies as outlined in Retail Excellence and as communicated by the CompanyCommunicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security proceduresSupporting the Store Manager and Assistant Manager in any back of house and administrative operations as requested - Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the boutique Competencies and Experience Required:Demonstrable success gained as a sales consultant within a luxury brandExcellent communication skills both written and verbalFluent EnglishAdditional European languages would be beneficialDemonstrable sales skillsKnowledge and understanding of the luxury market, customer service and fashionSuccessfully able to handle multiple demands and competing prioritiesSeeks opportunities to be proactive and pre-empt client needsDemonstrates respect and politeness and regularly exceeds customer expectationsShows innovation and initiative in setting customer care standards Personal Attributes:Enthusiastic, self-confident and self-motivatedUnderstand and represent the luxury lifestyle image of Jimmy ChooProfessionalism is maintained under all circumstancesPrepared to go the extra mile to achieve targets. — The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. —

📌 Sales Assistant (Serravalle Scrivia)
🏢 JIMMY CHOO
📍 Serravalle Scrivia