Your Role If you thrive working in the Services field and you are obsessed with ensuring care user satisfaction, this is the position for you One of Technogym’s goals is to satisfy 100% of our customers and end‑users. Our Services teams are always aiming to improve their service quality, to provide the best fitness experience anywhere.
We are looking for an energetic, results‑driven Technical Call Center Specialist who will be responsible for recording, administering and managing incoming customer issues, queries and complaints, striving for customer satisfaction at all times through professional expertise.
In this role, you will play a key part in providing a high‑class level of service in terms of “First Time Fix Rate” and “Time to Service”.
Your Impact
- Guarantee timely, complete resolution of problems reported by clients via telephone or email support, by delivering parts and/or scheduling on‑site visits by Technical Engineers
- Handle support requests originating from clients and
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