- Receive and respond to telephone calls and emails from end users;
- Document all complaints and failures per the Masimo Quality System;
- Provide first and second level technical support and training;
- Initiate repair/replacement of failed and/or defective products;
- Be the customeradvocate for all matters involving Service;
- Provide technical consulting to sales team
- Follow up on Technical Bulletins for Masimo products;
- Identify potential Customer training issues and propose solutions;
- Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing;
- Maintain a knowledge base of troubleshooting training;
- Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved;
- Provide technical review of all training and supporting user interface documentation;
- Monitor Technical Support process and procedures. Initiate changes to optimize the process;
- Be able to workwith and be knowledgeable of biohazard products and procedures;
- Maintain

📌 Technical Support Specialist (Milano)
🏢 Masimo
📍 Milano