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Job Number 26101626
Job Category Rooms & Guest Services Operations
Location Via Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121VIEW ON MAP
Schedule Tempo pieno
Located Remotely? N
Position Type Management
Pay Range: 3 euros
Job Summary
Serves as the property Manager on Duty and directs all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CANDIDATE PROFILE
Education And Experience
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- High school diploma or GED; 5 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
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- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in the guest services,
front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Monitoring Property Operations
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- Monitors and ensures compliance with all Guidelines to Operations.
- Ensures supervisors maintain adequate levels of department supplies.
- Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
- Ensures employees are working in a safe environment.
- Manages all period-end inventories.
- Directs, monitors, and assists all overnight staff.
- Ensures guest tracking scores and employee opinion survey goals are achieved.
Supporting Profitability and Revenue Goals
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- Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Assists in the response and resolution of all guest issues received di
📌 Night Manager (Milano)
🏢 Bvlgari Hotels & Resorts
📍 Milano
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