OverviewHead of Sales and Customer Experience role at WeRoadABOUT WEROAD: With 200 team members and 3K Travel Coordinators, we're a community of travelers who turn every trip into a life-changing experience. We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. Before you apply, please read throughour Cultural Manifesto About the roleJOB TITLE: Head of Sales and Customer ExperienceLOCATION: Milan (Hybrid)TYPE OF CONTRACT: Permanent, Full TimeSALARY RANGE: up to €70K gross + bonusWhat you'll doOwn the end-to-end Sales & Customer Experience strategy for our markets, from the very first user interaction to their entire journey.
Design a coherent and holistic journey across every touchpoint (calls, WhatsApp, emails), with a strong coordination with the CRM team and Consumer Tech OpsGuide the team to deliver top-notch consumer assistance quality, always delivering the WOW factor and be able to reach high targets of sales conversion, SLAs and consumer satisfaction levels.Manage, motivate and develop the Sales & Customer Operations team, currently counting 15 FTEs.Pull team development and technology levers to balance the value of team interaction and AI/tech platform scalability and efficiency.Set up continuous sales and post-sales trainings to keep improving our team in supporting WeRoaders and offering the best caring initiatives in case of unmatched travel experience.Coordinate with CRM team to develop retention and engagement strategies for past WeRoaders by analyzing cohorts and tailoring lifecycle communications and win-back actions.Manage tour offering from a sales & customer experience lens: oversee attributes and status, coordinate new allocation requests and drive actions that maximize sales, fill rate and trip experience.Activate high-impact acquisition levers with Marketing & Community (e.g., referral, flash promos),
bringing creativity to new sales plays while keeping the experience seamless.Maintain up-to-date knowledge of Consumer & CRM platforms and AI agentic solutions landscape.What we're looking for4+ years' experience in Sales & Customer Operations with team leadership; Listen to listen," not to answer, empathetic with both team and customers to surface unspoken needs and desires.Fluent in Italian & English (German, French or Spanish is a plus).Out-of-the-box thinker with pragmatic speed: challenge "we've always done it this way," learn fast, and find a way to make it happen.What we can offerPerformance-based bonus – A discretionary annual variable bonus, based on performance and company results.Stock optionsA free WeRoad trip every year – Choose your dream destination with €1,200/year travel discount or travel even more as a Travel Coordinator.Unlimited holiday – You are a master of your own time.Opportunities to learn – We invest in your growth with training and learning opportunities.New parent support – €3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad).Extra benefits – Meal vouchers (€8/day – when applicable), a €1,000 bonus for your wedding or civil union, and a one-off premio when you hit 5 years with us.Hybrid working – Flexible working, and we support you to work from your destination of choice up to 1 month per year.At WeRoad, cultural fit matters as much as skills. Introductory call with PeopleTechnical and background-based interview with Hiring Manager (Regional Manager)COO StepBar Raiser (our Founder Paolo) and CMOWeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, or any other legally protected characteristic. Don't let a checklist hold you back: if you're passionate about the role we encourage you to apply with enthusiasm!
📌 Spanish-English Speaking Sales Executive (Milano)
🏢 Weroad
📍 Milano