Work in Portugal - Customer Operations/Italian Market (Accommodation from Day 1)
Florence, Metropolitan City of Florence, Italy

About the job
Want to Relocate to Portugal?
We are looking for Italian-speaking talents who want to build a career in Customer Operations & International Support while working in a diverse, multicultural environment in Lisbon.
Position: Operations Customer Expert
Location: Lisbon, Portugal
Market: Italian-Speaking

Your Main Responsibilities
As part of the Customer Service Operations team, you will:

Respond to customer requests via email, chat, contact forms, and calls

Handle support tickets related to general queries, refunds, or incomplete services

Call users to speed up case resolution and improve communication

Perform back-office tasks that may involve outbound calls

Conduct outbound calls to promote products, collect feedback, and support customer success

Maintain accurate records using CRM tools

Achieve performance goals and respect deadlines

Provide operational feedback and elevate cases when needed

Salary Package With & Without Accommodation
Option 1 With Apartment (Company Housing Included)
Total Gross Cash Compensation: 1,050 / month
Includes:





Monthly holiday & Christmas allowances

Meal allowance (7 per working day)

Apartment benefit-in-kind (200 declared on payslip, tax-free until 31/12/2026)

Health insurance from day one

Potential productivity bonus (performance-based)

Option 2 Without Apartment (You Arrange Your Own Housing)
Total Gross Cash Compensation: 1,379.00 / month
Includes:

Higher base salary (no apartment agevolazioni)

Monthly holiday & Christmas allowances

Health insurance from day one

Potential productivity bonus (performance-based)

Training Information

Schedule: 8 hours/day

Training content includes system onboarding, customer management, product training & on-the-job practice

Training allowance: 42.72 per day

Payment is made only if training is fully completed

Working Conditions

40 hours/week + 1 hour lunch break

22 vacation days per year

Italian holidays apply

If you work on a Portuguese public holiday, you receive a compensation day

Office located near Oriente / Moscavide stations (easy access by metro, bus, train)

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📌 Work in Portugal - Customer Operations/Italian Market (Accomodation from Day 1) (Firenze)
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