Acting as the Ambassador of the Stella McCartney Brand, inspirē and develops diverse teams across Milan stores to successfully reach quantitative and qualitative targets by providing a unique in‐store experience to the clientele.

The City

Manager implements and maintains concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures. Analyze and monitor store KPIs on a daily, weekly and monthly basis to implement immediate and long‐range action plans. Guarantee financial results of the stores through effective management and monitoring of margins, stock and personnel costs.

Push ongoing growth of the stores' turnover through regular feedback to the Buyers on merchandise, stock availability and sell‐through analysis. Monitor the teams and ensure upselling and cross‐selling techniques are mastered. Lead and motivate all team members by being a role model and setting an exceptional example.

Carry out the yearly appraisal for all team members, following company procedures and providing constructive and comprehensive feedback, as well as setting individual objectives for development.

Coach And Train Store Staff

Responsible for the brand and product knowledge of the teams, ensuring the efficacy of the induction plans for new staff and providing constant in‐store training sessions. Understand training needs and liaise with People Partner and Retail department to develop ways to implement those needs. Coach and continuously monitor the execution of the Stella McCartney Client Experience to achieve the best quantitative and qualitative business results.

Conduct daily morning meetings to update staff on business performance and initiatives. Co‐ordinate rota and overtime,



ensuring appropriate staff coverage across both locations through effective workforce planning. Responsible for the development of the stores' external relations within their competitive environment, including marketing, merchandising and local activities.

Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market.

Build Effective Relationships With

New / Existing Clients Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (Client Book, CRM) according to the sales and brand strategy. Act as the Ambassador for the brand within the Milan market and build relationships with local and VIP clients. Liaise with the CRM department for in‐store events, special launches and operational activities required before, during and after each event.

Take ownership of in‐store events across the Milan locations and ensure event reporting is completed. Work with the teams to strategically increase the appointment and consignment rates. Consistently lead the teams on best practice for delivering exceptional client experiences and developing clients from High Potential to VIC and from VIC to VVIC.

Ensure team accuracy in the use of POS, Clienteling App and other relevant software, leading by example in maintaining a loyal and up‐to‐date client database.

Coach

Teams on Excellent Client Experience in Alignment with Company Standards Ensure the Stella McCartney clients are receiving unique experiences and satisfaction in line with Brand guidelines.

Store Operations





Guarantee implementation of Visual Merchandising guidelines in accordance with the VM Department ensuring the correct installation, product display and merchandising execution. Guarantee maintenance of both locations in line with budget requirements and the Store Planning guidelines. Guarantee effective management of store housekeeping.

Manage administration tasks and reporting. Guarantee store operations including stock delivery, replenishment, regular and year‐end inventories, pricing and discount policy and all legal requirements. Manage operations in the most effective way whilst minimizing cost through effective management of headcount and operating expenses.

Ensure a sense of urgency regarding stock issues and seasonal returns. Guarantee effectiveness of returns, repairs and claims procedure. Previous experience in a similar role. Fluent in Italian and English; additional languages are a premio.

Established portfolio of local and international clients, with strong knowledge of the Milan luxury market. A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence. Creative, with a strong touch for product.

Confident and strong leader, innovative with visionary business sense and style. 80,000 – € 90,000 Gross Annual Salary (RAL). We welcome people with disabilities and endeavour to make reasonable adjustments; As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of culture and background, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine. #

📌 Manager of Performance Management (Turbigo)
🏢 Stella Mccartney
📍 Turbigo