Location: Lisbon, Portugal

Work Model: Remote, Portugal-based

Employment Type: Full-time

Language Requirement: Italian and English

About The Role We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .

In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

Provide technical customer service and support

Identify, troubleshoot, and resolve customer issues efficiently

Handle customer inquiries and complaints with professionalism, empathy, and patience

Clearly explain technical solutions to customers

Track customer issues and ensure accurate documentation

Follow up on cases until resolution





Maintain a positive customer experience and build customer loyalty

Requirements

Fluent in Italian and English

Tech-savvy and comfortable handling technical inquiries

Strong communication skills

Good problem-solving ability and quick thinking

Detail-oriented and able to track issues properly

Empathetic, patient, and customer-focused

Able to stay calm and focused in high-pressure situations

Previous customer service experience is preferred

Previous sales experience is a plus, but not mandatory

Benefits

Competitive Salary

Remote work model, based in Portugal

Relocation support provided

Interested candidates are welcome to apply by submitting their updated CV to [email protected]

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.

📌 Italian-Speaking Customer Support - Relocate to Portugal (Trieste)
🏢 Altro
📍 Trieste