Company Description Swiss IT Solutions CH GmbH provides on-demand, well-managed IT support services to clients worldwide, allowing businesses to focus on their core operations. The company offers a wide range of solutions, including on-site engineering resources, server and network maintenance, and cloud computing services tailored to client needs. Its team of tech-savvy IT professionals works continuously to deliver high-quality service and support clients in achieving their business goals through technology.

Swiss IT Solutions prioritizes understanding client objectives and requirements to deliver reliable, customer-focused IT solutions.

Role Description This tempo parziale, on-site IT Support Engineer role is based in Oslo and focuses on providing hands-on technical assistance to end users and infrastructure. Day-to-day responsibilities include diagnosing and resolving hardware, software, and network issues, supporting desktops, laptops, mobile devices, and peripherals, and handling user requests via help desk channels. The role involves monitoring system performance, performing routine maintenance, assisting with server and network administration tasks, and escalating complex issues when necessary.





The IT Support Engineer will collaborate with other IT team members, document solutions and procedures, and contribute to continuous improvement of support processes.

Qualifications

- Candidates should possess strong Technical Support and Help Desk Support skills, including user assistance, ticket handling, and incident resolution.
- Candidates should possess solid Information Technology and System Administration skills, covering operating systems, basic server management, and network fundamentals.
- Candidates should possess advanced Troubleshooting skills, including diagnostic analysis, problem isolation, and root-cause resolution across hardware and software.
- Relevant education in IT or a related field (e.g., diploma or degree) and industry certifications (e.g., CompTIA A+, Network+, Microsoft, or similar) are beneficial.
- Strong communication skills, customer-focused attitude, and the ability to work on-site in Oslo and collaborate with diverse teams are required.
- Experience with remote support tools, ticketing systems, and documentation practices, as well as familiarity with cloud services, is an advantage.

📌 IT support engineer (Monza)
🏢 Swiss IT Solutions CH
📍 Monza