We are looking for a passionate and detail‑oriented Direct Marketing Specialist to join our Digital Engagement & Loyalty team at the Global Headquarters in Milan, Italy. You will play a key role in shaping the customer contact strategy, fostering long‑term and meaningful relationships with our clients. As a Direct Marketing Specialist, you will play a pivotal role in driving seamless data‑driven communication across multiple channels, ensuring the adoption of best practices to maximize engagement and conversion.

Orchestrate communication channels (email, SMS, push notifications) to drive digital engagement across multiple touchpoints Oversee the email communication production process in collaboration with external agencies and internal stakeholders Ensure a consistent and effective rollout of customer journeys across all channels (email, SMS, push notifications) to provide a seamless customer experience Manage technical developments and coordinate with IT/tech teams to ensure smooth integration and platform enhancements Activate and test new digital channels to expand communication opportunities and improve customer reach Lead and support the execution of innovative digital projects aimed at strengthening customer engagement and business results Minimum of 3 years of experience in CRM, digital marketing, or clienteling roles Strong knowledge of multichannel communication (email, SMS, push notifications) and campaign management tools Experience in coordinating external agencies and cross‑functional stakeholders Solid analytical skills with the ability to interpret campaign performance data and translate insights into actions Familiarity with marketing automation platforms, customer journey design, and A/B testing approaches Strong project management skills with the ability to handle multiple priorities and deadlines Knowledge of digital trends, customer engagement best practices, and competitive landscape Fluent in Italian and English A determined, agile, curious, engaging and creative approach to work Previous experience working in a middle‑to‑large sized company and collaborating with different teams is nice to have Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation.

📌 Full Time Fundraising and Marketing Executive (Milano)
🏢 Pvh Italy
📍 Milano