Head of Operations - Smyth & Co Luxury Hospitality Consulting Director of Butlers for beautiful Caribbean resort - relocation opportunituy!

Position Title: Director of Butlers Salary: Highly competitive, plus accommodation and travel Rooms Division / Guest Experience Reports to: Resort Manager / General Manager Team Size: 35 Butlers (large European-style operation) Environment: True luxury resort setting over 100 acres , servicing villas, suites, and residences We are seeking a top-tier Director of Butlers to lead and elevate a large-scale, European-style butler operation within a true luxury resort environment. This is a hands‐on, highly visible leadership role requiring deep luxury service DNA, outstanding emotional intelligence, and the authority to reset, standardise, and elevate service at scale . The successful candidate will set uncompromising standards for anticipatory service, presence, grooming, posture, language, and consistency , ensuring the butler experience aligns with Forbes / LQA / Michelin‐level expectations .

Lead the butler operation end‐to‐end across villas, suites and residences, ensuring flawless consistency and delivery.

Elevate and enforce standards: grooming, posture, language, etiquette, arrival/departure rituals, in‐room service sequences, and anticipatory service.

Maintain high guest visibility : present in the operation, leading by example, not desk‐bound. Coach and develop the team through daily floor presence, observation, feedback and structured training. Establish clear SOPs and service playbooks in line with ultra‐luxury benchmarks (Forbes, LQA and equivalent).





Partner closely with Resort Leadership and Heads of Department to ensure seamless cross‐functional delivery. Manage performance, scheduling, succession planning, and talent development across a large, mixed‐tenure team. Ensure exceptional guest handling for UHNW and American luxury guests , with calm authority and discretion.

Maintain service recovery excellence and proactive guest experience management without drifting into "guest relations only." Proven Director / Head of Butlers experience in ultra‐luxury resorts or palaces (Aman, Cheval Blanc, Raffles, Rosewood, Peninsula, Dorchester Collection, One&Only; or equivalent). Demonstrated leadership of high‐performance teams across villas, suites, and residences. Strong grounding in International and European luxury service standards , with confidence managing UHNW and American luxury guests .

Personally experienced in high‐level butler service (not purely guest relations). Track record in culture reset and standards enforcement: grooming, language, posture, anticipation. Comfortable managing long‐tenured teams and underperformance without disruption.

Cruise‐ship butler backgrounds Candidates without International and European luxury training Corporate or policy‐heavy operators lacking floor presence and luxury service instinct Elevated service standards and consistency across the entire butler team A clear operating rhythm: daily floor leadership, coaching, and accountability Strong partnership with Resort Management as a trusted senior leader Open to International and European or international candidates with the right pedigree. Full‐time Management Hospitality #

📌 Director of Butlers (Milano)
🏢 Smyth u0026
📍 Milano