Are you a detail-oriented and customer-focused professional looking for a tempo parziale role? We are seeking an Admin & Customer Service Analyst to join our team in Italy. In this role, you will provide essential administrative support and ensure exceptional customer service. This is a remote position with a 50% part-time commitment, perfect for those seeking a flexible work arrangement. **Key Responsibilities**:Administration**: - Check and record customer payments.
- Support in preparing documents for public tenders.
- Assist with debt collection.
- Perform back-office and front-office activities. **Customer Service**: - Respond to customer comments, suggestions, complaints, and problems to ensure satisfaction.
- Provide customers with information on company policies and procedures.
- Investigate and forward complex complaints.




- Assist customers with returns, exchanges, or refund requests and issue credit notes.
- Input new customer master data into ERP systems. **Minimum Requirements**: - Previous experience in customer service roles (preferred).
- Proficiency in Excel.
- Basic knowledge of the English language.
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Ability to handle customer interactions in a courteous, professional, and empathetic manner.
- Active listening skills to understand customers’ needs and concerns.
- Problem-solving orientation to resolve customer requests or problems quickly and effectively.

📌 Admin & Customer Service Analyst - Part Time (Milano)
🏢 Theramex
📍 Milano