POSITION SUMMARY

Responsible for the accurate, courteous and efficient reservation, communication
(PBX), check in and check out of hotel guests providing the highest level of
personal service. Process all payments according to established hotel
requirements. Provide information to any guest or visitor inquiry. Using
empowerment to make decisions that will ensure complete problem resolution,
maintaining a strong and productive relationship with all departments of Bulgari
Hotels & Resorts Milano; main responsibility is the maintenance and control of
the hotel’s room inventory on a day to day basis. This includes coordinating
room assignments & controlling room inventory, organizing guestroom moves,
controlling sell-out days, supervising upgrades and monitoring Interfaces. The
GSA is also responsible for maintaining, implementing, recording guest
preferences and their implementation to give our guests the most personalized
service. By applying empowerment and making decisions complete problem
resolution should be ensured at all times and a strong and productive




relationship with all departments especially with the Bell and Doorman who are
part of the Guest Services team. This relationship is key to the success of the
Front of House operations functioning.
Place of work:
Front desk and back office areas. Front Office is a focal point for all
guest/visitor reception and inquiries.
Basic requirements:
Qualifications:
1.A College Degree or in the process of receiving one.
2.Possess a good command of the Italian & English language and the ability to
clearly and pleasantly communicate with guests, both in person and by telephone.
3.Ability to provide legible communication.
4.Ability to compute basic mathematical calculations.
5.Knowledge of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience as a Front Office Receptionist in a luxury market.
3. Fluency in a second language.
4. Knowledge of Opera, Marsha, Mystique and Concierge Assistant.
Es

📌 Guest Service Agent (Milano)
🏢 Marriott
📍 Milano