Customer Service Specialist

Identis

Identis is a global leader in the design, development, and production of advanced technological systems for financial card and secure government ID card personalization.
Through innovative hardware, software, and service solutions, we support banking institutions, government organizations, and businesses worldwide, ensuring high standards of quality, reliability, security, and precision.

The Role

To support our international growth, we are seeking a proactive, accurate, and customer-oriented Customer Service Specialist, at Junior to Mid-level, to join our facility in Galliate, in the province of Novara.
The successful candidate will manage the complete order-processing lifecycle, from the preparation of commercial quotations and order entry to delivery monitoring and customer support.
This role represents a key connection point between international customers, the Sales team, Operations, Logistics, Administration, and external suppliers.
The ideal candidate is able to manage multiple priorities, work accurately under tight deadlines,



and provide customers and internal stakeholders with clear, timely, and reliable information.
This is an excellent opportunity for someone who wants to develop their career in an international B2B environment, gaining broad exposure to sales operations, customer service, order management, logistics, and supply-chain coordination.

Your Responsibilities

Prepare accurate commercial quotations by analysing product specifications, requested volumes, pricing structures, delivery requirements, and deadlines.
Enter, process, and manage customer orders within the company ERP system.
Monitor the full order lifecycle, tracking key milestones and ensuring timely delivery.
Act as a primary point of contact for international B2B customers, providing regular updates and professional support.
Coordinate with Sales, Production, Logistics, Administration, Procurement, and other internal departments.
Liaise direct

📌 Customer Service Specialist (Galliate)
🏢 Identis
📍 Galliate