This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
*This is a 12 Month Fixed Term Opportunity*
Amazon Fresh team is looking for talented Vendor Manager who will be responsible for
improving product selection and managing relationships with vendors.
Your Responsibilities:
CUSTOMER NEEDS
· Support identification of customer needs through pulling of metrics and providing overviews of industry landscape
· Continuously seek information to improve the customer experience and makes recommendations to the business
VENDOR MANAGEMENT
· Analyze existing reports to identify retail selection gaps
· Audit vendor costs and ensures that procurement costs are in line with goals
· Create and manage contractual agreements
· Prioritize vendor resources to improve customer experience, product availability and lowering prices and costs
· Is responsible to create product knowledge
· Implement promotional programs for vendor(s)
BUSINESS OPERATIONS
· Review and analyze vendor output metrics to make decisions regarding
pricing, selection, and convenience and drives vendors to improve
· Manage the promotion set up and launch
· Regularly audit all vendor elements, performs deep dive analysis on
problems to understand root causes and makes decisions based on data
· Act as an escalation point to respond to customer needs for vendor(s)
· Educate vendor(s) on tools, processes and resources
AUTOMATION & PROCESS IMPROVEMENT
· Identify opportunities to improve retail tools and systems
· Simplify or automate tasks to drive improved business performance
· Manage products from launch to end of life with goal of automating any manual tasks
· May work with tech team to drive process change
The applicable collective agreement for this role is Telecommunication Sector. The position is classified at CBA level 6 or above, depending on the candidate's skills
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