The Front Desk Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests. **What you will be doing**
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
- Resolve guest problems and complaints
- To actively upsell and cross sell hotel services and outlets.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary. **Hyatt offers a great range of benefits,



including**: - 12 free nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- Complimentary meals on duty
- Continuous Learning & Development opportunities
- Diploma or Degree in Hospitality or Travel & Tourism preferred.
- A minimum of one (1) year experience in a front desk role.
- Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
- Strong Guest Service Skills.
- Ability to communicate effectively with guests, management, and co-workers.
- Must have a positive attitude at all times.
- Ability to work well with others in a guest and team-focused environment.
- Good problem solving, administrative and interpersonal skills are a must.
- Knowledge in Opera is an advantage.
- Verbal and written English and Italian languages proficiency are required.
- Legally allowed to work in Italy, holding a valid work permit for the country Work Location: In person

📌 Front Desk Agent (M/F) (Murano)
🏢 VENDOM
📍 Murano