Department

02250 HC Rome Women's Center 330 Turner McCall Blvd - Obstetrics/Gynecology

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Monday- Friday 8am-5pm

Pay Range

$19.80 - $29.70

Major Responsibilities

Greetspatients arriving for their appointments.Monitors patientflow to ensure patients are cared for in the most efficient and courteous manner.

Ensures all patient demographic and insurance information is complete andaccurate

Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred insurance benefits.Obtains,calculatesand collects the patient'sout of pocketfinancial liability.Requests and collects past due and present balances or estimates due

Follows the Financial Clearance policy for non-urgent patient services if financialclearance hasnot been completed or authorization has not been obtained, when appropriate patients in need of financialassistanceand refers patients to Financial Counselor

Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collectingadditionalpatient responsibility (when applicable) and providing patient withappropriate documents.

Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plansrequiringpre-authorization/referral and a list of current accepted insurance plans.

Proactively communicates issues involving customer service and process improvement opportunities to management

Meets productivity requirements to ensure excellent service is provided to customers

Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements.

Maintains excellent public relations with patients, families, and clinical staff as well asdemonstratesa willingness and ability to work collaboratively with others for concise andtimelyflow of information

Licensure, Registration, and/or Certification Required:

NA

Education Required

High school diploma or GEDrequired. Patient access (scheduling,registrationand financial clearance), insurance verification, billing or certified medical assistant experience preferred.

Work Experience Required

NA

Knowledge, Skills & Abilities Required:





Ability toidentifyand understand issues and problems.Examines data and draws logical conclusions based on information available

Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations andcomply withupdates on insurance pre-certification requirements

Mathematical aptitude, effective oral and written communicationskillsand critical thinking skills

Understanding ofbasic human anatomy, medicalterminologyand procedures for application inthe patientreferral, pre-certificationand authorization processes.

Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation

Ability to handle sensitive and confidential information according to internal policies

Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals

Experience with Microsoft Outlook, Word and Excel and ADT software

Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages

Must be able to work with minimal supervision, toproblem solvein a high profile and high stress area and interact positively with all internal and external customers whilepossessingthe ability todeterminepriority of work

Physical Requirements and Working Conditions:

Exposed to a normal office environment.

Must be able tositthe majority ofthe workday.

Occasionallylifts upto 10 lbs.

Operates all equipment necessary to perform the job

This indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings,



programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, tempo parziale, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate

Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

📌 Patient Service Rep 1 (Roma)
🏢 Altro
📍 Roma