Support U.S. businesses by managing customer inquiries, resolving complex issues, handling escalations, and delivering high-quality support across email, live chat, and phone.
What You’ll Do
Respond to customer and team inquiries via email, live chat, and phone
Troubleshoot issues, manage escalations, and support customer retention
Update CRM records, client accounts, and account changes
Use AI tools to draft and personalize customer responses
Document interactions, identify recurring issues, and share feedback to improve service quality
What We’re Looking For
21+ years old
2+ years of phone-based customer service or customer support experience
English C1+ and fluent Spanish
Strong problem-solving, conflict-resolution, and multitasking skills
Comfortable handling complaints and taking ownership of customer issues
Tech-savvy and able to navigate multiple systems in a remote environment
Tools & Platforms
CRM (HubSpot, Salesforce or similar) • Slack • Microsoft Teams • AI (ChatGPT, Claude or similar) RingCentral • Google Workspace •VOIP system
Schedule
The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.
Join the Virtual Latinos community via Easy Apply to be considered for this and other remote opportunities that match your experience.
Note: This is one of the positions available within our community. Eligibility for this role will depend on the availability of the position at the time of application.
📌 Customer Service Representative (Modena)
🏢 Virtual Latinos
📍 Modena
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