The resource, reporting to the Head of Head of Project Operations & Customer Care, will be responsible for the evaluation, organization, implementation and monitoring of the Projects / CRs of the Operations & Customer Care area, to guarantee their release in compliance with time and costs and, at the same time, monitor the expected benefits and any deviations by actively proposing related remediation actions.
Key Responsibilities
- Implement Project Management practices in accordance with existing project governance rules
- Determine project staffing by involving internal areas and managing external vendors where necessary
- Develop and maintain the project schedule / CR
- Involve stakeholders to determine the cost of the project / CR and have it approved by the parties involved
- Plan (Forecast), manage and monitor costs for the entire duration of the activity
- Promote effective communication between project team resources
- Organize the decision-making and operational committees through which the project / CR control process is periodically carried out (CR Board, Steering Committee, Work Progress Status, etc.)
- Promote all measures aimed at preventing risks and managing issues
- Produce relevant documentation and project monitoring reports
- Proactively identify the project needs of the Operations & Customer Care area to create the CR baseline to be implemented in line with the area's objectives
- Guarantee high quality standards, in achieving project / CR KPIs in alignment with Governance Requirements (Educational Qualifications, Work Experience, Technical, Language and other Specialized skills):
Master degree in Economics or Management Engineering or similar
3/5 years’ experience in Project Management roles preferable within Banking Industry
PMO certification is a plus
Experience in working in Agile is a plus




Proven experience in working in a complex and international environment
Proven experience in dealing with third parties
Deep knowledge of Banking Operations and Processes Is a plus
Fluent in English (written and spoken)
**Soft skills**:
Strong stakeholders management at the senior level
Excellent interpersonal skills with internal and external
Excellent negotiation skills
**Working conditions**: Full Time
**Duration**: Permanent
**Location**: Milan (hybrid)
About ING
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible lavoro da remoto model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don’t judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world.
‘do your thing’ is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
The benefits of joining ING
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
Super flexible smart working
Competitive base salaries and performance based bonuses
Diverse cultures & Innovative mindsets
International Environment
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well-being
**A special day off when it is your birthday**: we call it #doyourbirthday!
**And of course we can’t forget**: free water & coffee at the office!
Our Commitment

📌 Project Manager Operations & Customer Care (Milano)
🏢 Ing Bank
📍 Milano