remote type
- Onsite
- locations
- Milan Airport Malpensa - Italy
- time type
- Tempo pieno
- posted on
- Posted Today
- job requisition id
- JR09567 About Planet Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets. Role Overview Offer refund services to tourists as well as 1st level support during refund Tax Free processes, delivering a consistent and professional service in line with the current policies and procedures. What you will do- Provide the tourist with full and high
- standard support during the refund transactions, customized on requirements and case.- Support the tourists throughout the whole refund process,



collaborating with the Customs authorities.- Maintain the customer experience at a high level as an important step of the customer journey.- Communicate with the main office and other departments in matters of daily business.- Undertake any general administrative task as assigned by the refund manager. Who you are- Previous working experience in a comparable position (finance/hospitality)- Experience in cash handling and relevant procedures- Ability to work in customer
- facing roles- Excellent communication and interpersonal skills- Reliable, team player and hands on mentally- Fluency in written and spoken English Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully. About Us
- Company Background
- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

📌 Junior Refund Staff (Milano)
🏢 Planet
📍 Milano