**Position**:
During this internship you will be supporting the global CRM team in the implementation and monitoring of Clienteling campaigns, to ensure effectiveness in terms of process and to continuously improve results. **Job responsibilities**:
Our objective is to enhance the customer journey and support the stores in their interaction with clients. Particularly you will support the CRM team in the following tasks: - Support internal stakeholders in terms of targeting criteria for Clienteling campaigns and cooperate with the regional referents to ensure the finalization of the targets, ensuring that they are aligned with the contact strategy and increase efficiency of Clienteling;
- Brief internal stakeholders regarding the assets production for Clienteling campaigns (content and copy), ensuring that they reflect the brand identity and campaign objectives, and that they help Client Advisors to communicate with their customers;
- Ensure that target lists and all assets (content and script templates) are produced correctly and uploaded in the Clienteling App at the right time and to right stores;
- Monitor the Clienteling campaigns performance and follow up with regional referents, to ensure all processes and tracking are done correctly;
- Support the interactions with internal and external suppliers that take care of the Clienteling App, Salesforce and of reporting dashboards implementations to always guarantee smooth operational processes. **Profile**: - Master's Degree in Business Management, Marketing or similar;
- Fluent in English and Italian, both spoken and written;
- IT abilities required:



advanced proficiency with Microsoft Office (particularly Excel and PowerPoint);
- Good analytical, planning and deadline monitoring skills;
- Ability to support multiple projects;
- Problem solving, precision, attention to details, team working attitude
- Strong passion for the luxury world **Additional information**:
This is a **6-month tempo pieno internship**starting from **May 2025.** **Benefits**: - Gross Monthly Compensation: 800€
- Ticket restaurant **_LORO PIANA _**
**MAISON***: - Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere têxtiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

📌 CRM Internship (Curricular) - May 2025 (Milano)
🏢 Loro Piana
📍 Milano