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Job Title
Operational Business Analyst
About your role:
Reporting to the Programme Director and/or Programme Manager, the role of Operational Readiness Business Analyst is to support client implementations, conversions and migration initiatives by assessing, documenting and coordinating the operational readiness activities required to enable a successful transition into go-live, warranty and business-as-usual.
Working closely with clients, internal Fiserv teams and third-party partners, the Operational Readiness Business Analyst helps ensure that operational processes,



support models, controls, procedures, training needs and handover requirements are clearly understood, documented and aligned to the target-state solution and implementation plan.
The Operational Readiness Business Analyst is responsible for supporting readiness activities across the full project lifecycle, from initial impact assessment and readiness planning through implementation support, go-live preparation and transition to BAU. The role acts as a key link between business stakeholders, operations, service and support teams, implementation teams, product, technology and testing teams to help ensure that operational teams are prepared for change and able to support the target operating model effectively.
Within this context, the role requires a good understanding of issuing and card-processing environments, operational processes and the practical impacts of migrating from legacy platforms to

📌 Operational Business Analyst (Milano)
🏢 Fiserv
📍 Milano