We’re a small but fast-growing **independent café and bakery group** in Florence, known for quality, creativity, and community. As we expand, we’re looking for an **experienced and proactive Operations Manager** to help lead our team, streamline our operations, and grow with us. **About the Role**:
As our Operations Manager, you will oversee the day-to-day running of our cafés and bakeries, ensuring consistency, efficiency, and exceptional customer experience across all locations. This is a hands-on role for someone who thrives in a dynamic, fast-paced environment and has a passion for hospitality and high-quality food. **Key Responsibilities**: - Manage and support front-of-house and back-of-house teams across multiple locations
- Monitor performance, implement systems, and optimize workflow
- Lead recruitment, onboarding, and staff training




- Work closely with the founders on strategy, menus, and new openings
- Oversee inventory, supplier relationships, and cost control
- Ensure compliance with health & safety and local regulations
- Maintain and elevate our customer service standards **You Bring**: - Proven experience in hospitality management or multi-site operations
- Strong leadership and communication skills
- An organized and solution-oriented mindset
- Fluent in Italian (English is a strong plus)
- Passion for artisanal food, coffee, and community
- A valid work permit to work in Italy **Ready to grow with us?** Contratto di lavoro: Tempo completo Retribuzione: €30.000,00 - €40.000,00 all'anno

📌 Operations Manager - Cafe Bakery Group (Florence, Italy) (Firenze)
🏢 pilgrim srls
📍 Firenze