**Role Overview**: On-site Representatives are responsible for promoting company’s services remotely while providing merchants with the necessary support to ensure business continuity and optimal service usage. **Key Responsibilities**: - Promote company’s services through remote interactions;
- Assist merchants with verification and activation processes;
- Monitor and analyze portfolio performance;
- Provide remote support and consultation for existing customers;
- Perform scheduled and self-initiated activities;
- Ensure new merchants in the assigned portfolio complete registration;
- Enter and maintain up to date client information into the company's database and keep records with relevant data;
- Analyze market trends and customer feedback to refine strategies;
- Support existing merchants in maintaining active usage;




- Escalate issues by opening cases for problems beyond their resolution scope;
- Present product features and benefits to clients in a compelling manner. **Requirements**: - 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
- Good knowledge of relevant computer programs (e.g. CRM software), social networking (LinkedIn) and telephone systems;
- Excellent communication skills (verbal and written);
- Excellent level of Italian and good knowledge of English;
- Ability to work independently and under pressure;
- A positive approach to objection handling;
- Good organizational skills and attention to detail.

📌 Client Relationship On-site Representative (Milano)
🏢 Viva.com
📍 Milano