Musixmatch is the leading music data company, featuring the world's largest lyrics catalog and more than 40 million contributions. It is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, and Vevo and has partnerships with more than 100,000 music publishers, including Sony/ Music Publishing, Universal Music Publishing, Warner/Chappell, Kobalt, BMG Rights, and the Harry Fox Agency.
We believe that participation and collaboration are key to getting things done well. We love working with tech-savvy people who are eager to learn in a fast‐paced environment, who have an international outlook on life, and who love taking on new challenges.
Musixmatch sits at the intersection of music data, AI, and rights - serving indie artists, major labels, publishers, the platforms they license to and even developers. We are looking for a single leader to aggregate all these customer functions.
This role reports directly to the VP of Product. You'll inherit a team spanning customer support and operations,



with room to reshape the structure as the function grows.
You become the single owner of how we know, communicate with, and scale every customer relationship - from a developer signing up for Pro, to a major label, to a publisher whose royalties we administer. You build the CRM, lifecycle automation, and AI‐driven workflows that the rest of the company runs on. We need someone who has done this work before and is ready to do it again – choose the right systems, write the integrations, design the automations, and ship. You don't just set direction, you ship integrations, you design workflows yourself. AI‐native, not AI‐adjacent. You've put production LLM and agent workflows into customer ops at a previous company and can walk through architecture and measure impact in detail. You think in terms of redesigning workflows from first principles, not just layering AI onto existing steps.
Hands‐on with modern customer‐data stacks. You've own

📌 Pensions Operations and Transformation Director (Italia)
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