DEADLINE FOR APPLICATIONS

23 August 2026-23:59-GMT+01:00 Central European Time (Rome)WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

- WFP is a 2020 Nobel Peace Prize Laureate.
- WFP offers a highly inclusive, diverse, and multicultural working environment.
- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Programme Implementation Process Specialist

TYPE OF CONTRACT: CST

UNIT/DIVISION: TECD

DUTY STATION (City, Country): Remote

DURATION: 11 months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, and is well known for its ability to deliver food assistance rapidly to people in need. In order to respond effectively in the challenging contexts in which WFP operates, staff require sound knowledge of the fundamentals of emergency and transition programming, as well as skills in specialized areas.

The Technology Division (TEC) is in charge of digital solutions for the entire Organization, and in January 2026, TECD created a CRM Competence Centre to consolidate all the CRM services in one WFP technology hub.

The above consolidation included the management and rollout of SugarCRM, previously managed by PRO-P and RAM, which later on became APP. SugarCRM serves both CFM and Process Monitoring.

ROLE AND RESPONSIBILITY OF THE CONSULTANT In light of the above, the services of the Programme Implementation Process Specialist are an immediate priority as they are required to implement the CRM solutions (currently based on SugarCRM) that enable CFM and Process Monitoring, and in perspective, a large number of functions in the Organization.

In collaboration with PRGM/RO and COs, and other business functions, the consultant will lead the product management (development, implementation, management) of CRM solutions, lead business analysis, business process mapping, identification of beneficiary engagement points around the programme cycle, and establish requirements to structure the tools,



guidance and support delivered by the CRM Competence Centre.

The Specialist will report to the Head of the TECD CRM team but will need to coordinate closely with Team Leads in the TEC and business teams in order to align with the respective objectives, priorities and scope of work of each functional team.

The specific responsibilities and accountabilities of the role are as follows:

•Develop a Business Process and Beneficiary Journey Mapping project plan includingtime-bound schedule, resource requirements and identification of internal andexternal process owners/stakeholders

•Work with all functional teams to identify opportunities for more systematicutilization of data to achieve programme objectives and enhance programme quality

Build and maintain strong working relationships with process owners/stakeholders to jointly clarify objectives, current process requirements, and constraints.

•Effectively deploy tools to capture user needs - interviews, workshops, surveys, document analysis, etc to create high level business process descriptions / diagrams, and epics and stories

•Support functional teams in mapping implementation processes, data points, tools and software applications against each step in a business process to highlight opportunities for improvement and optimization

•Resolve complex requirements conflicts through stakeholder engagement and negotiation, presenting recommendations to senior stakeholders and management

•Apply business modelling, analysing methods and standards;

•Analyse and assess new ideas, considering risks, opportunities and impacts arising;

•Support the translation of business process mapping and requirement development processes into the production of the technical tools, guidance, and support by P&FS; colleagues

•Perform other duties as assigned.

DELIVERABLES

•Project plan developed within the first two months of consultancy

•IK business process maps prepared and beneficiary engagement points identified around the programme cycle

•Detailed process maps, and suggested revisions, developed for prioritized set of beneficiary engagement “pain” points

•Requirements for digital and non-digital tools, guidance, and support developed in collaboration with thematic and operational leads for community engagement, context analysis, targeting, and feedback processes

•CRM Platform management

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education

Advanced university degree in Computer Science, Project Management, International Relations, International Development or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience

•At least 8 or more years of relevant professional experience with continually increasing levels of responsibility;

•Proven experience with service-oriented architectures within large scale implementations;

•Experience working in multidisciplinary teams towards assessing issues from a technical and business perspective;

•Proven track record in organising, conducting and documenting the outputs of requirements elicitation workshops using a human-centred design approach;

•Use case/User Story writing: Experience of using formal requirements analysis techniques and methodologies;

•Experience of requirements gathering techniques,



analysing business requirements and translating to functional requirements.

Knowledge & Skills:

•Initiative, enthusiasm, creativity and flexibility with excellent interpersonal skills and team spirit.

•Ability to interpret and translate complex processes into clear business procedures;

•Strong analytical, written and oral communication skills, including the ability to write in an engaging and informative manner, and conceptualise and clearly synthesise information;

•Ability to plan and organize work with minimum supervision;

•Ability to work under pressure and meet tight deadlines, while managing multiple priorities simultaneously

Languages

- Fluency in oral and written English;
- Knowledge of Arabic, Spanish or French is an advantage.

Working arrangements

•The consultant will be based remotely and travel to Rome/HQ and the field as required.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

- All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
- We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
- If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
- At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
- Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

📌 Consultant Programme Policy (Roma)
🏢 World Food Programme
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