**Additional Information**
**Job Number**26051770 **Job Category**Loss Prevention & Security **Location**W Rome, 26/36 Via Liguria, Rome, Italy, Italy, 187 **Schedule**Tempo pieno **Located Remotely?**N **Position Type** Non-Management **Position Overview** The Loss Prevention Offier plays a critical role in ensuring the safety, security, and protection of guests, employees, visitors, and company assets across the property. This position is responsible for maintaining a secure environment by patrolling the hotel areas, monitoring surveillance systems, responding to emergencies, investigating incidents, and proactively preventing risks related to safety, theft, damage, or operational disruption. As a key presence within the hotel, the Loss Prevention Officer acts with professionalism, discretion, and strong situational awareness, balancing security enforcement with guest service excellence in alignment with Marriott standards and W brand values. The role requires sound judgment, strong communication skills, and the ability to respond calmly and effectively in high-pressure situations while preserving the smooth flow of hotel operations and ensuring compliance with all safety protocols and legal requirements. **Key Responsibilities** **1. Property Safety & Security Monitoring**
- Patrol all areas of the hotel property, including guest floors, public spaces, back-of-house areas, parking areas, loading docks, entrances, and perimeter zones, to ensure a safe and secure environment.
- Monitor Closed Circuit Television (CCTV) systems, perimeter alarm systems, duress alarms, fire life safety systems, and all other security monitoring platforms.
- Ensure all access points, entrances, exits, and restricted areas are properly secured according to operational requirements and company procedures.




- Lock and unlock designated property access points as required by operational schedules and security protocols.
- Conduct routine inspections to identify physical hazards, unsafe conditions, maintenance concerns, or security vulnerabilities and ensure proper escalation and resolution.
- Protect company assets, equipment, and hotel property against theft, damage, misuse, or unauthorized access. **2. Emergency Response & Incident Management**
- Respond immediately and appropriately to emergencies including fire alarms, medical emergencies, guest accidents, employee injuries, security threats, suspicious activity, theft, assaults, disturbances, and other critical incidents.
- Contact emergency medical services (EMS), police, fire department, or other external authorities when required.
- Provide first aid and CPR when certified and required until professional medical assistance arrives.
- Assist guests and employees during emergency situations, evacuations, fire drills, and crisis management procedures.
- Follow established emergency response codes and procedures to ensure rapid and effective action.
- Maintain calm, professional, and decisive behavior during high-stress situations while minimizing operational disruption. **3. Loss Prevention & Investigations**
- Conduct investigations related to theft, property damage, accidents, misconduct, missing items, suspicious behavior, and other security-related incidents.
- Gather evidence,



review surveillance footage, document findings, and support internal investigations in accordance with company procedures and legal compliance.
- Conduct interviews with guests, employees, contractors, and other relevant parties when required.
- Prepare detailed incident reports, witness statements, investigation summaries, and daily shift reports with complete accuracy and professionalism.
- Maintain confidentiality of all security, loss prevention, and property documentation, ensuring information is released only to authorized personnel.
- Support fraud prevention, internal control processes, and compliance with audit requirements. **4. Guest & Employee Support**
- Assist guests with room access issues and provide support related to guest safety and security concerns.
- Respond to guest and employee complaints, disturbances, disputes, or disruptive behavior with professionalism and discretion.
- Defuse conflict situations involving guests, employees, or visitors while protecting the guest experience and workplace environment.
- Escort unwelcome, unauthorized, or disruptive individuals from the property in a safe and controlled manner without disrupting hotel operations.
- Support accessibility and assistance for individuals with disabilities in emergency and non-emergency situations.
- Maintain a visible and approachable presence that reinforces both safety and hospitality standards. **5. Compliance, Reporting & Operational Support**
- Complete daily Loss Prevention shift summaries, activity logs, patrol reports, and incident documentation accurately and within required timelines.
- Ensure compliance with Marriott policies, hotel SOPs, health and safety standards, fire regulations, and

📌 Loss Prevention Officer (Roma)
🏢 Marriott International
📍 Roma