Job Title: Senior IT Manager

Location: Verona, Italy

Job Type: Full-time, Permanent

Work Model: Hybrid

Professional Summary:

• The Senior Manager Regional IT Shared Service Center North America (Sr Mgr IT SSC NA) is a key leadership role within the globally operating Information Technology group.

This role provides oversight of the regional IT Shared Service Center (SSC) supporting Client’s European sites in the Italy, UK, Netherlands, Sweden, Germany and France, as well as field sales staff for the EMEA region (Europe, Middle East, Africa).

• The purpose of the regional IT SSC is the delivery of all IT services that are relevant for the European based business operations, including regional General Management, Finance, Engineering, Manufacturing, Procurement, Supply Chain Management, Human Resources, Sales and Marketing. Those services include end user support, digital workplace, enterprise applications, data center & cloud, cybersecurity and IT compliance.

• The Senior Manager,



IT SSC Europe also has a bi-directional liaison to IT-domain-specific corporate functions (Centers of Excellence) such as the Global Project Management Office, the IT Services Delivery, Cybersecurity, Enterprise Applications and Data Center & Cloud.

The main areas of responsibility of the Senior Manager, IT SSC Europe include:
- Business Relationship Management
- Operational Excellence (Run-business support, service delivery, continuous improvement and reporting)
- Staff Management (internal and external)
- IT Financial Management (FinOps, budgeting)
- Liaison to other IT functions
- Project-planning and -execution

Essential Job Functions:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following and other duties may be assigned.

1. Business Part

📌 Senior Information Technology Manager (Verona)
🏢 eTeam
📍 Verona