Position Summary
The Microsoft Dynamics 365 ERP Administrator & Support Specialist manages, configures, and optimizes our enterprise resource planning environment, with a core focus on Dynamics 365 Finance and Dynamics 365 Supply Chain Management (SCM). You will handle user security, troubleshoot functional and technical incidents, maintain core configurations, and support daily business operations across finance and supply chain teams. You will also coordinate system updates to ensure data integrity, reliable system performance, and seamless business workflows.

Key Responsibilities
System Administration & Maintenance
Environment Management: Manage user accounts, role-based security settings, permissions, and tenant configurations within Microsoft Entra ID (formerly Azure Active Directory) and Lifecycle Services (LCS).
Updates & Releases: Coordinate, test, and deploy Microsoft continuous delivery release updates and quality updates.
Monitoring: Monitor batch jobs, Data Management Framework (DMF) exports/imports, and core system workflows to ensure data integrity.




Finance & Supply Chain Support (Core Focus)
Functional Support: Serve as the primary point of contact for resolving day-to-day functional and technical support tickets across core Finance and SCM modules.
Finance Support: Troubleshoot ledger configurations, bank reconciliations, accounts payable/receivable workflows, and period-end closing issues.
SCM Support: Maintain configurations and troubleshoot issues within Inventory Management, Procurement & Sourcing, Master Planning, and Warehouse/Logistics workflows.
Integrations: Monitor and support integrations between D365, the Power Platform (Power Automate, Power BI), and third-party or ISV applications.
Process Optimization & Enablement
Continuous Improvement: Partner with finance and supply chain stakeholders to identify opportunities for automation and system enhancements.
Documentation: Build and maintain standard operating procedures (SOPs), system conf

📌 Dynamics 365 Admin Support (Modena)
🏢 Software Mind Americas
📍 Modena