Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
Now we are looking for a Technical Support Engineer to join our team
What You Will Be Doing:
Providing technical support, configuration, and troubleshooting for issues with the Sumsub platform for our B2B clients.
Performing a technical analysis of reported problems and define plans for resolving them.
Interacting daily with other engineers to provide technical action plans or take ownership of cases that require escalation.
Collaborating closely with other teams to answer clients’ technical questions, acting as a liaison between the client and internal Sumsub resources.
Communicating with clients using chat, email, and outbound calls.
About You:
Fluent in English & Spanish (both oral and written, upper-intermediate as a minimum).
1+ year of experience in technical support, preferably for SaaS, web, or mobile applications. (L1 experience and a clear drive to grow into more technical work is welcome.)
Confident with web fundamentals: HTTP requests and status codes, REST APIs, JSON, and debugging network requests in the browser's developer console.
Able to read and write basic SQL queries to investigate data-related issues.
Understanding of how requests flow through web and mobile SDK integrations, from the client through to the backend - enough to narrow a problem down to the
📌 Technical Support Engineer (Modena)
🏢 Sumsub
📍 Modena