pulliFollow the given guidelines and processes for all customer issues within her/his responsibility to maintain consistent Customer Service /liliDeliver customer service excellence by timely responses and follow up to all customer requests /liliOverlooking best possible flight offers/reservations and exchange same with the customer to reach a maximum result /liliTaking care of customer complaints and issues as per given guidelines /liliTaking up customer issues internally with the local management and if required with relevant stakeholders (e.g., Sales, Operations, Compliance) /liliReport internally challenges and issues in order to achieve improvement in the general customer experience /liliTimely processing of all incoming booking requests and regular allotment bookings as per the internal processes /liliPro-actively follow up on booking changes and customer allocation booking updates to ensure most accurate bookings prior to fight departure and to avoid last minute shortfalls /liliHandle customer allocation overbooking requests in conjunction with Route Management /liliAnalyse the customer allotment and booking performance (post flight) in cooperation with the Sales Organization including the correct follow up for customer blocked space agreement (BSA)



and their cancellation conditions /liliEnsures the correct utilization of the internal digital quote and booking channels (LEAP) as well as the Cargo Management System. /liliManage all required approvals for booking requests, i.e. compliance, shoring, ok-to-forward in close dialogue with the customer /liliPromote Cargolux’s digital sales channels to increase the share of customer adoption /li /ulh3Requirements For The Position /h3ulliGeneral school leaving certificate of secondary education or equivalent /liliPrevious exposure in a cargo booking office environment is a necessity /liliOperational knowledge /liliExcellent level in written and spoken Italian and English /liliCommunicate effectively and assertively /liliExcellent organizational skills /liliAbility to meet tight deadlines and to adapt to a rapidly changing environment /liliResults and target oriented /liliPeople and team oriented and able to work independently /liliGood numeracy and literacy skills /liliFully PC literate in Word and Excel /li /ulh3Working Conditions /h3ulliPosition based in Milan (Italy) /liliA Certificate of good conduct will be required /li /ul /p #J-18808-Ljbffr

📌 Agent Customer Service (Milano)
🏢 Cargolux Airlines International
📍 Milano