ppAbout the Role: /ppAt Ramsa Business Process Solutions SRL, we help companies strengthen their customer relationships, improve service delivery, and manage complex business accounts more effectively. From our office in Acerra, Campania, we support national and international clients across a range of industries. /ppWe are looking for a Senior Client Account Manager m f d who can take ownership of important client relationships and ensure that every account receives consistent, professional, and commercially focused support. /ppYou will act as the main connection between our clients and internal service teams. Your role will involve understanding business requirements, coordinating account activities, resolving challenges, identifying growth opportunities, and ensuring that agreed service standards are achieved. /ppWhy Work With Us? /ppThe Environment: /ppOur office is located in the commercial and industrial area of Acerra, with convenient connections to Naples and surrounding municipalities. We provide a professional and collaborative workplace where employees are trusted to manage their responsibilities independently. /ppMeaningful Client Ownership: /ppYou will manage established business accounts and have the authority to influence service strategies, account priorities, and client retention initiatives. /ppProfessional Development: /ppRamsa Business Process Solutions SRL supports continuous learning through internal coaching, industry training, and opportunities to develop expertise in account management, customer operations, and business process outsourcing. /ppCross Functional Collaboration: /ppYou will work closely with operations, customer service, finance, quality assurance, and business development teams to deliver effective solutions for clients. /ppCareer Growth: /ppStrong performance may lead to wider account portfolios, responsibility for strategic clients,



and opportunities to participate in companywide service improvement projects. /ppKey Responsibilities: /ppClient Relationship Management: /ppBuild and maintain strong professional relationships with assigned clients. Act as the primary contact for account inquiries, service discussions, operational updates, and business reviews. /ppAccount Strategy: /ppDevelop account plans that support client satisfaction, contract retention, service performance, and sustainable revenue growth. /ppService Coordination: /ppWork with internal operational teams to ensure that client requirements, deadlines, service expectations, and contractual commitments are clearly understood and delivered. /ppPerformance Reviews: /ppPrepare and present regular account reports covering service performance, key metrics, ongoing challenges, agreed actions, and improvement opportunities. /ppIssue Resolution: /ppManage escalated client concerns professionally and coordinate timely solutions with the appropriate internal departments. /ppCommercial Development: /ppIdentify opportunities to expand services, introduce additional solutions, and strengthen the long term value of each client relationship. /ppContract Support: /ppAssist with service renewals, commercial discussions, account documentation, pricing reviews, and the implementation of updated client agreements. /ppStakeholder Management: /ppCommunicate confidently with client representatives, internal managers, operational teams, and external partners.



Ensure that all stakeholders receive clear and accurate information. /ppProcess Improvement: /ppReview account processes and client feedback to identify practical improvements in service quality, communication, reporting, and operational efficiency. /ppWhat We Are Looking For: /ppExperience: /ppAt least 5 years of experience in client account management, customer success, business services, outsourcing, commercial operations, or a related field. /ppAccount Management Skills: /ppDemonstrated experience managing important business accounts, maintaining client satisfaction, resolving escalations, and supporting contract renewals. /ppCommunication: /ppStrong presentation, negotiation, relationship building, and professional communication skills. /ppCommercial Awareness: /ppAbility to understand client objectives, identify business opportunities, and balance customer expectations with operational and commercial requirements. /ppOrganisation: /ppExcellent ability to manage multiple accounts, deadlines, meetings, reports, and follow up activities simultaneously. /ppAnalytical Skills: /ppComfortable reviewing service data, account performance indicators, client feedback, and operational reports. /ppTechnology: /ppConfident using customer relationship management systems, Microsoft Office, reporting platforms, and digital collaboration tools. /ppLanguage Skills: /ppFluent Italian is required. Professional English is preferred for communication with international clients and partners. /ppMindset: /ppYou are organised, dependable, solutions focused, and confident when working with demanding clients. You take ownership of problems, communicate clearly, and remain professional under pressure. /ppJob Types: Full-time, Permanent /ppPay: €4,200.00 - €5,000.00 per month /ppWork Location: In person /p /p #J-18808-Ljbffr

📌 Senior Client Account Manager (Acerra)
🏢 nan
📍 Acerra